Customer Service Representative

Customer Service Representative at Advanced Innovative Technology Corp. TrakMotive Customer Service Representative at Advanced Innovative Technology Corp. TrakMotive in Highland, California Posted in about 22 hours ago.

Type:

full-time

Job Description:

TrakMotive is looking to add another Customer Service Representative to our team! This is a full-time position responsible for receiving and processing our customers' orders utilizing the company's software system. The role also involves direct communication with customers, ensuring a high level of customer satisfaction, and promptly addressing and resolving any issues or concerns.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Receive and accurately process a high volume of customer orders Work effectively in team environment with other Customer Service Representatives Effectively manage a large volume of customer communication Keep records of customer interactions, process customer accounts Schedule or assist with freight and shipping Investigate and resolve discrepancies as needed Follow communication procedures, guidelines and polices Identify and assess customers' needs to achieve satisfaction - go the extra mile to engage customers Protect organization's value by keeping information confidential Any other job duties assigned

KNOWLEDGE, SKILLS AND ABILITIES

Strong attention to detail Exceptional data entry skills (fast & accurate) Proficient with Excel, Outlook, and other Microsoft Office products Good written and verbal communication skills Great customer service skills Self-starter with strong self-initiative Ability to work effectively in a fast-paced environment

MINIMUM JOB REQUIREMENTS

High school diploma or equivalent 1-2 years of related experience WORKING CONDITIONS and

PHYSICAL EFFORT

Must be able to handle both extended periods of sitting at a desk and working on a computer. Ability to lift 50 pounds Contribute to warehouse operations in a non-climate-controlled environment About TrakMotive Since our founding in 1996, TrakMotive has operated as a global leader in the automotive aftermarket, specializing in the design, manufacture, and distribution of high-quality components. We are more than just a parts supplier; we are a full-service partner to the industry's largest distributors and retailers, known for our 100% brand-new CV Axles, Drive Shafts, and Window Regulators. Why Work with Us? When you join us, you're getting the best of both worlds: the stability of a company that's been growing since 1996 and the excitement of a global team that's still reaching for more. We take pride in the fact that many of our senior leaders are long-term employees who started their careers at TrakMotive. We aren't just looking for someone to fill a seat-we're looking for someone who wants to have real impact and grow their career alongside us.

Physical Demands & Requirements Physical Effort :

Occasional to frequent lifting and carrying of up to 50 lbs. Position involves a combination of stationary work and frequent movement throughout the facility and across multiple levels. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Legal :

Must be 18+ years of age and legally authorized to work in the United States.

Pre-employment :

Ability to pass a post-offer background check and drug screen. Equal Opportunity Employer AIT Corporation DBA TrakMotive is an equal opportunity employer and is committed to an inclusive and diverse workplace. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, genetic information, or any other basis protected by local, state, or federal laws. Fair Chance & Accommodations Pursuant to the California Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA).