Customer Service Representative

Customer Service Representative at Net2Source (N2S) Customer Service Representative at Net2Source (N2S) in Lowell, North Carolina Posted in 8 minutes ago.

Type:

full-time

Job Description:

Contract Psoition - 06 Month and Extenstion Pay we have 20/HR On W2 all Inclusive, Without Benifits Onsite First 06

Month Job Overview:

The Customer Service Representative will serve as the primary point of contact for customers, handling inbound calls related to billing, payments, service requests, and account inquiries. The role requires delivering professional, empathetic, and efficient support while ensuring compliance with company policies and regulatory standards. Key responsibilities include resolving customer issues, assisting with payment arrangements, de-escalating difficult situations, and accurately documenting interactions in customer systems. The representative must meet performance targets for quality, productivity, and customer satisfaction while working in a fast-paced call center environment.

Required Skills:

Strong communication skills, basic computer proficiency, problem-solving ability, and experience handling customer interactions. Ability to manage stressful situations and work flexible shifts is essential.