Customer Service Representative

Customer Service Representative Sterling Printing - 4.7 Stoneham, MA Job Details Full-time $24.96 - $35.00 an hour 4 hours ago Benefits Dental insurance Paid time off Employee assistance program Vision insurance Life insurance Qualifications Computer operation Google Workspace Google Sheets Google Docs Computer literacy Administrative experience Data entry Clerical experience Appointment scheduling Full Job Description Job Summary Looking for highly energetic CSR for a printing and apparel company. We do mainly digital printing, mailing and a lot of apparel and promotional products. In a perfect world you should have at least five years experience working in similar atmosphere. It is a busy shop and this involves responding to emails, phones, entering orders, talking to the other team members to make sure deliveries are being made on time, work on phone and internet sales and work very closely with the owner on making sure the shop is running smoothly. You need to be extremely savvy and fast with all computer programs and any adobe creative suite experience is a bonus. For the right person salary is negotiable. Responsibilities Greet visitors and answer multi-line phone systems with professionalism and warmth, ensuring each caller feels valued. Manage front desk operations, including scheduling appointments, handling inquiries, and directing calls efficiently. Provide outstanding customer support by addressing questions, resolving issues, and offering solutions promptly. Maintain accurate data entry using computer skills, including Microsoft Office, Google Workspace, and QuickBooks for bookkeeping and record keeping. Organize files, process paperwork, and perform clerical duties such as proofreading, filing, and document management. Support office management tasks such as calendar management, time management coordination, and general administrative support. Assist with billing, invoicing, and basic bookkeeping tasks to ensure financial accuracy and organization. Requirements Proven experience in office management or administrative roles with strong clerical skills. Excellent computer literacy including proficiency in Microsoft Office Suite (Word, Excel), Google Workspace (Docs, Sheets), and data entry.

Pay:

$24.96 - $35.00 per hour

Benefits:

Dental insurance Employee assistance program Life insurance Paid time off Vision insurance

Work Location:

In person