Customer Service Representative

Customer Service Representative Apply Now Applied To save a job sign in or get started

Job ID:

10216076 Posted today Back Waterford, CT, US Office High School or equivalent Full Time, Temp to Hire $22.00/hr Experienced (Non-Manager) On-site Business Services - Other First Shift (Day) Waterford, CT, US $22.00/hr Experienced (Non-Manager) Full Time, Temp to Hire Business Services - Other On-site Office High School or equivalent First Shift (Day) Apply Now Applied Job details

Now Hiring:

Customer Service Representative Location:

Waterford, CT Compensation:

$19.00-$22.00 per hour (based on experience)

Schedule:

Monday-Friday, 8:00 AM-5:00

PM Work Environment:

Fully on-site About the Opportunity Join a well-established marine outfitting company with decades of industry expertise. We're seeking a Customer Service Representative who combines strong communication skills with a passion for boating and watersports. This role offers the opportunity to work alongside experienced professionals while helping boating enthusiasts find the right products for their needs. Key Responsibilities Respond to customer inquiries via phone, email, and live chat with professionalism and efficiency Provide product recommendations from our extensive marine equipment catalog Process orders accurately, including complex shipping arrangements for freight and international deliveries Conduct follow-up communications to ensure customer satisfaction Advise customers on special orders, custom products, and technical specifications Identify upselling and cross-selling opportunities through consultative engagement Maintain current knowledge of marine products, industry trends, and company offerings Participate in cross-training initiatives and support department projects as needed

Qualifications Required:

High school diploma or equivalent Previous customer service or call center experience Exceptional verbal and written communication skills Strong multitasking and prioritization abilities in fast-paced environments Professional demeanor with a collaborative, solution-oriented approach Proficiency with computers and ability to learn new systems quickly

Preferred:

Knowledge of boating, marine products, or related industries Experience in specialty retail or technical product sales Familiarity with shipping logistics and freight coordination Work Environment This position operates in a dynamic call center setting with frequent phone and computer use. Occasional interaction with retail and warehouse areas may require standing and walking. The role demands adaptability, attention to detail, and a commitment to continuous learning. Compensation & Benefits Competitive hourly wage of $19.00-$22.00 based on experience Opportunity for professional development in the marine industry 10216076 Share this job Copied url To save a job sign in or get started To apply for this job email your details to I want more jobs like this in my inbox.

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Share this job Copied url Link Copied Similar Jobs To save a job sign in or get started Customer Service Representative Waterford, CT, US Full Time, Temp to Hire $22.00/hr To save a job sign in or get started Technicien de service Windsor, CT, US Full Time, Direct Hire $22.00/hr To save a job sign in or get started Customer Service Enfield, CT, US Full Time, Temp to Hire $22.00/hr As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Trust the office staffing pioneer. Finding the right job isn't always easy. Kelly ® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we're pretty good at it! About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.