Customer Service Representative

Our very busy, growing Veterinary Clinic is looking for a full-time dedicated Customer Service Representative to handle client-facing duties as well as clerical tasks. When our clients walk into our office, we want them to find a friendly, smiling face and a helping hand. The ideal candidate has excellent communication and multitasking skills, a positive and overachieving attitude, and a strong work ethic.

Job duties include:

Phones Answer the phones in a friendly and professional manner Make appointments for routine exams, vaccines, re-checks, euthanasia, sickness, urgent or emergency Know what constitutes an emergency vs. a routine appointment Manage several phone lines efficiently Take accurate messages and deliver them in a timely fashion Take and deliver prescription refill requests Face to Face Greet clients and process their appointments efficiently and in a friendly manner.

YOU ARE THE FACE OF THE CLINIC.

Ask clients whether they need any products Notify techs of the appointment arrival Refer angry clients to the appropriate person when necessary Record Management File all records properly Process new clients efficiently and accurately Get current contact information; new cell phone number, delete incorrect numbers, check to see if address and email are current Understand the hospital admittance and consent forms. Ensure that the client fills out each form completely and understands what they mean Know how to make new client files Know how to add new patients to exiting client files Type in the reason for the client's visit on the check-in form and highlight the proper areas for the doctor. Attach to file

EVERYTHING

gets recorded, even the most mundane phone call gets recorded or it didn't happen. Take faxes off the fax machine in the am and record or file in proper place. Let the proper doctor know about lab results. Managing files - Separate pets, remove deceased pets, file inactive pets and clients downstairs in filing cabinet. Send out records when requested or enter records sent from other hospitals Service Management Understand when and how to process complimentary (Humane Society) exams Understand and explain vaccination protocols for cats and dogs Understand how to process vaccination appointments Understand the vaccination and health certificates, the information required, when to give them and how to process them Offer quotes for basic hospital procedures, including exams, vaccines, neuters, spays and other routine surgeries Understand and explain special programs, such as puppy and kitten packs Understand when intestinal parasite checks or heartworm checks are warranted Understand and explain all flea, tick and heartworm preventions Learn how to deal with price shoppers; don't let them take up a significant portion of the day by hanging on the phone. Understand and explain identification (microchip) system for pets Understand and charge clients from the check-in sheets Make sure all charges on the check-in sheet are correct and attributed to the correct doctor Understand the range of hospital services Understand the full range of retail items the clinic sells and their proper usage Understand and explain pre-anesthetic testing for dogs and cats Schedule euthanasia appointments properly and compassionately Process euthanasia appointments properly Process the paperwork on remains Send card to grieving client Call no-shows to reschedule Know how to run recall report and make proper call's Learn how to use the Want List in the computer.

Job Type:

Full-time Pay:

From $16.00 per hour

Benefits:

Dental insurance On-the-job training Paid time off Vision insurance Ability to

Commute:

Kewaskum, WI 53040 (Required)

Work Location:

In person