Customer service Representative

Home Customer service Representative Call Center & Customer Service $ 27 / Hour location_on Covina, California acute Contract/Temporary favorite_border

JOB ON CANDIDATE PORTAL

COPY LINK link Customer Service Representative

Location:

Covina, CA

Pay:

$27 per hour

Type:

Full-time Position Summary The Customer Service Representative is responsible for coordinating and tracking customer equipment sent for calibration or repair, ensuring accurate billing, and providing excellentmunication between customers, vendors, and internal departments. This role requires stronganizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities Issue and track customer units for services performed by outside vendors. Arrange transportation of customer equipment to and from outside vendors for calibration or repair. Review customer purchase orders to determine required services. Identify and document additional work performed beyond the original scope or quote. Research equipment details to support accurate invoicing and ensure calibrated units match file data. Respond promptly to customer inquiries regarding job status and coordinate with manufacturing or operations teams as needed. Perform or assist with operations to maintain workflow, meet schedules, and uphold quality standards. Receive and ship customer equipment (small packages). Coordinate with customers' field technicians as necessary. Manage customer equipment inventory, tracking, and seed stock levels. Qualifications ITAR clearance Minimum 2 years of customer service experience in a similar role. Proficient with Microsoft Word, Excel, and Outlook. Experience with Oracle, Gage, or other CRM systems a plus. Prior experience with invoicing and quoting preferred. Strong written and verbalmunication skills across allanizational levels. Excellent work ethic and multi-tasking ability. High attention to detail andmitment to accuracy and quality. Experience handling customer inquiries by phone required. Team-oriented and adaptable to a dynamic work environment.

Pay Details:

$27.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program,muter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay w applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to adecco/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Ref:

US_EN_99_025140_2542741