Customer Service Representative

We are looking for a Customer Service Representative to support order processing operations for a chemicals manufacturing organization near Hasbrouck Heights, New Jersey. This Long-term Contract position is ideal for someone who is organized, detail-oriented, and comfortable managing customer orders from initial receipt through final confirmation. The role focuses on ensuring accurate pricing verification, timely system entry, and responsive communication with customers while maintaining a steady daily and weekly order volume.

Responsibilities:

• Receive customer purchase orders and review them for completeness and accuracy before processing.
• Verify pricing details against approved information and resolve discrepancies prior to order entry.
• Enter order information into company systems with a high degree of accuracy and attention to detail.
• Send order confirmations to customers and provide clear updates regarding order status as needed.
• Manage a consistent workflow of approximately six purchase orders per day and 10 to 20 orders per week.
• Maintain organized records of order activity, customer communications, and supporting documentation.
• Use Microsoft Office tools to track information, prepare updates, and support daily administrative tasks.
• Collaborate with internal teams when order-related system or process requirements affect customer transactions.