Customer Service Representative

Customer Service Representative at ProSearch Customer Service Representative at ProSearch in New Castle, New Hampshire Posted in 3 days ago.

Type:

full-time

Job Description:

The Customer Support Representative serves as a primary point of contact for members and support our growing client by answering customer inquiries via email and phone, as well as initiating membership renewal and/or inquiry follow-up calls or correspondence to customers and members as needed. Essential Duties and Responsibilities Ensure customer service excellence and consistency Assist Membership & Customer Support team with administrative tasks Respond to membership inquiries by phone and email utilizing knowledge of various the membership levels, membership benefits, products, events, and professional certifications Comprehension of/proficiency in other technologies as relates to answering member and customer inquiries, and updating customer information as necessary Additional Duties Additional duties as assigned Minimum Qualifications Education and/or Experience High school diploma or GED; and up to one year related experience and/or training; or equivalent combination of education and experience. Proficient in Microsoft Office suite English fluency required Temporary, 2-3 months $20/hr. Monday through Friday, 9am-5pm. Training is fully onsite for the first few weeks, then candidates can transition to hybrid (M/W/Th in office, Tue/Fri remote).