Customer Service Representative

• POSITION DETAILS
• + •

Job Title:

• Customer Support Representative (Pharmacy Support) +

• Pay Rate:

• $17/hr +

• Location:

• 5101 Jefferson Commerce Blvd, Louisville, KY 40219 +

• Work Type:

• Remote

• SCHEDULE

• + •

Training:

• Onsite, Monday-Friday, 8:00 AM - 4:30 PM (6-8 weeks) +

• Post-Training Schedule:

• 10.30am to 6.30pm ,11:00 AM - 7:30 PM or 11:30 AM - 8:00 PM +

• Note:

• After successful training, role transitions to work-from-home. Candidates may be required to return onsite if performance or attendance expectations are not met.

• JOB SUMMARY

• The Customer Support Representative will handle inbound and outbound calls from patients, caregivers, and healthcare providers. This role focuses on delivering a seamless customer experience while assisting with medication-related requests, including refills and shipment scheduling.

• KEY RESPONSIBILITIES

• + Handle inbound and outbound calls professionally and efficiently + Provide accurate information and excellent customer service + Process prescription refills and coordinate shipment scheduling + Resolve customer inquiries and concerns effectively + Document interactions and provide appropriate follow-up + Adhere to company policies and procedures + Maintain flexibility with scheduling as needed

• REQUIREMENTS

• + Minimum 1 year of call center experience (required) + Healthcare experience (preferred) + Strong communication and problem-solving skills + Proficiency in Microsoft Office + Typing speed of at least 35 WPM + Ability to obtain Pharmacy Board Technician Registration by or before start date + Reliable attendance and punctuality

• Pay Details:

• $17.

00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance

• Massachusetts Candidates Only:

• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

An employer who violates this law shall be subject to criminal penalties and civil liability.