Customer Service Representative

About the Role Are you a veterinary professional looking to transition your clinical knowledge into the fast-paced world of eCommerce? We are a growing startup based in Nashville, and we're looking for a Customer Service Representative who speaks "fluent pet." As an early member of our team, you won't just be answering phones; you'll be the voice of our brand. You will support veterinary clinics through multiple channels, ensuring every interaction is handled with positive energy, care and expertise. What You'll Do

• Multi-Channel Support:

  Manage high-volume inquiries via phone calls, live chat, and email.

• Expert Guidance:

  Use your animal health background to assist clinics with product questions and order troubleshooting.

• Startup Agility:

  While support is your primary focus, you may wear other hats—assisting with order processing, internal feedback loops, and helping us build our support processes.

• CRM Management:

  Utilize Freshdesk to track tickets, maintain clinic records, and ensure no pet parent is left waiting. What We're Looking For

• Experience:

  Previous experience in a veterinary clinic, animal hospital, or the animal health industry is required.

• Communication:

  You are a "people person" who is genuinely comfortable on the phone and can write professional, empathetic emails.

• Location:

  You must be local to the Nashville, TN area. This is a 100% in-office role.

• Tech-Savvy:

  Comfortable navigating multiple tabs and software. Experience with Freshdesk is a plus, but we can train the right person.

• Attitude:

  You have a "no task too small" startup mentality and a positive, solution-oriented vibe. Education Requirements

• High School Diploma:

  Required.

• College Degree:

  Preferred, but not required.

• Reliability:

  You're looking for a consistent, M-F, 8-5 schedule and want to grow with a new company. Why Join Us?

• No Weekends:

  Enjoy your Saturday and Sunday.

• Startup Energy:

  Your voice matters here. You'll help shape how we treat our customers.

•

Career Growth:

As the company grows, so do your opportunities. Think you're the right fit for the pack?

Pay:

$25.00

• $27.

00 per hour

Work Location:

In person