Customer Service Representative

Customer Service Representative#26-13790 $15.00-$19.50 per hour Johnston, IA All On-site Job Description Our Client, an Agriculture Products company, is looking for a Customer Service Representative for their Johnston, IA location.

Responsibilities:

Provides front-line technical support/information/solutions to client dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system. Create and maintain support tools/solutions available online.

Requirements:

Experience with customer service / support High comfort level and experience with consumer software applications Strong computer and troubleshooting skills Experience with data management Knowledge of agriculture customers Agriculture operations experience, including Precision Farming experience Prior work experience in Agriculture or Technology dealer channels Bachelor's degree is strongly preferred ICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. #alljobs