Customer Service Representative

Description Hackettstown Animal Hospital is seeking a friendly, reliable, and detail-oriented individual to join our team as a Full-Time Receptionist. As the first point of contact for our clients, this role is essential in creating a welcoming experience while keeping daily operations running smoothly. The ideal candidate is organized, tech-savvy, and able to multitask in a fast-paced environment.

Hours:

30-35 hours per week, including

Saturdays Compensation:

$16

• 18/hr depending on experience Key Responsibilities Client Experience & Front Desk Support Greet clients and patients warmly and professionally Check clients in and out efficiently using our practice management system Provide clear information about services, policies, and next steps Appointment Scheduling & Coordination Schedule and manage appointments using digital scheduling software Coordinate appointments across multiple doctors and technicians Triage and prioritize urgent or same-day appointment requests Communication (Phone, Text, Email) Answer incoming calls and respond to client inquiries professionally Communicate with clients via phone, email, and text platforms Relay messages accurately and promptly to medical staff Electronic Medical Records (EMR) Maintain accurate and up-to-date digital patient records Enter notes, update client information, and upload documents as needed Assist clients with completing digital forms when applicable Payments & Transactions Process payments (credit/debit, digital payments, cash) Provide invoices, receipts, and basic billing support Balance transactions and maintain accurate financial records Administrative Support Assist with general administrative tasks such as data entry and document management Support veterinarians and technicians with workflow coordination Help maintain a clean, organized, and welcoming front desk area Qualifications Previous veterinary or medical front desk experience preferred Strong communication and customer service skills Comfortable using computers, scheduling systems, and digital tools Highly organized with strong multitasking abilities Positive, team-oriented attitude Ability to stay calm and efficient in a fast-paced environment Availability to work 30-35 hours per week, including Saturdays At AmeriVet, we're committed to your growth, development, well-being, and success.

We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here's what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging.

Please note:

Any Benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve. Customer Service Representative 3.2 3.2 out of 5 stars 14 Us Highway 46, Hackettstown, NJ 07840 $16

• $18 an hour
• Full-time Hackettstown Animal Hospital 406 reviews $16
• $18 an hour
• Full-time Description Hackettstown Animal Hospital is seeking a friendly, reliable, and detail-oriented individual to join our team as a Full-Time Receptionist.

As the first point of contact for our clients, this role is essential in creating a welcoming experience while keeping daily operations running smoothly. The ideal candidate is organized, tech-savvy, and able to multitask in a fast-paced environment.

Hours:

30-35 hours per week, including

Saturdays Compensation:

$16

• 18/hr depending on experience Key Responsibilities Client Experience & Front Desk Support Greet clients and patients warmly and professionally Check clients in and out efficiently using our practice management system Provide clear information about services, policies, and next steps Appointment Scheduling & Coordination Schedule and manage appointments using digital scheduling software Coordinate appointments across multiple doctors and technicians Triage and prioritize urgent or same-day appointment requests Communication (Phone, Text, Email) Answer incoming calls and respond to client inquiries professionally Communicate with clients via phone, email, and text platforms Relay messages accurately and promptly to medical staff Electronic Medical Records (EMR) Maintain accurate and up-to-date digital patient records Enter notes, update client information, and upload documents as needed Assist clients with completing digital forms when applicable Payments & Transactions Process payments (credit/debit, digital payments, cash) Provide invoices, receipts, and basic billing support Balance transactions and maintain accurate financial records Administrative Support Assist with general administrative tasks such as data entry and document management Support veterinarians and technicians with workflow coordination Help maintain a clean, organized, and welcoming front desk area Qualifications Previous veterinary or medical front desk experience preferred Strong communication and customer service skills Comfortable using computers, scheduling systems, and digital tools Highly organized with strong multitasking abilities Positive, team-oriented attitude Ability to stay calm and efficient in a fast-paced environment Availability to work 30-35 hours per week, including Saturdays At AmeriVet, we're committed to your growth, development, well-being, and success.

We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here's what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging.

Please note:

Any Benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.