Customer Service Representative

Description We are looking for a Customer Service Representative in Boca Raton, Florida. In this role, you will connect with eligible individuals, explain available program options, and help coordinate appointments within a time-sensitive campaign. The position requires strong documentation skills, a consistent approach, and the ability to maintain a high volume of outbound call activity each day.

Responsibilities:

• Conduct a high volume of outbound calls each day to contact eligible individuals and introduce program opportunities.
• Speak with members using approved call guidance, provide clear information, and encourage appointment scheduling when appropriate.
• Leave clear voicemail messages when contact is not made and complete follow-up records accurately.
• Document all call outcomes, member interactions, and scheduling updates in the appropriate systems.
• Manage appointment-setting activities and ensure information entered into records is complete and timely.
• Work effectively in a remote environment while maintaining productivity, a consistent approach, and service standards.
• Pick up assigned equipment at the Boca Raton, Florida office at the start of the assignment and return it at the conclusion of the contract.
• Visit the Boca Raton, Florida office for equipment support when technical issues cannot be resolved remotely. Requirements
• Previous experience in customer service, call center support, or a similar phone-based role.
• Ability to handle frequent outbound calling and maintain accuracy while working in a fast-paced environment.
• Strong data entry and documentation skills with attention to detail.
• Proficiency with standard business tools such as Microsoft Word, Microsoft Excel, email, and computer-based systems.
• Experience scheduling appointments or coordinating customer interactions is preferred.
• Reliable home internet service with minimum speeds of 100 Mbps download and 10 Mbps upload.
• A quiet, well-organized workspace that supports focused work and video communication.
• Comfortable using computers and learning remote access tools such as Microsoft Remote Desktop.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .