Customer Service Representative

We are looking for a Customer Service Representative to join a team in Virginia on a contract to hire basis. This position focuses on delivering responsive support to customers, preparing accurate quotes and orders, and working closely with sales, shipping, and production partners to keep transactions moving efficiently. The ideal candidate brings strong communication skills, careful attention to detail, and the ability to manage multiple requests while maintaining a high-quality customer experience.

Responsibilities:

• Respond to inbound customer questions by phone and email, offering clear guidance on products, order status, and service-related requests.
• Prepare and issue pricing quotations for parts and attachments, track quote activity, and follow up with customers to help move opportunities forward.
• Enter sales orders accurately for parts, attachments, tracks, and warranty items while confirming specifications, dimensions, and customer requirements.
• Support customers and sales representatives with delivery updates, product documentation, brochures, installation materials, images, and other requested resources.
• Coordinate with shipping and production teams to help ensure orders are complete, clearly documented, and processed within required timelines.
• Assist with return activity by supplying information needed for Return Goods Authorizations and helping communicate next steps to customers.
• Contribute to collections efforts by following up on past-due accounts and providing account-related support to internal teams.
• Review open orders, drop-ship activity, and in-transit shipments on a regular basis, updating records and notes to keep information current.
• Manage order revisions carefully by attaching updated documentation and communicating changes to the appropriate internal stakeholders