Customer Service Representative

Customer Service Representative Lake Havasu City, AZ From $18 an hour - Full-time From $18 an hour -

Full-time Position Summary:

All Digital Rewards (ADR) is looking for a Customer Service Representative to join our Lake Havasu team. In this role, you aren't just answering phones; you are the face of our brand, helping customers navigate the exciting world of digital incentives, prize fulfillment, and gift card activations. We are looking for a self-starter who brings "team synergy" and positive energy to our office every day. Business hours of operations are Monday - Friday, 7 AM to 5 PM, with most Federal Holidays off.

Responsibilities:

Omnichannel Support:

Manage customer communications across online inquiries, inbound queues, and live chat.

Problem Resolution:

Assist users with profile updates, product selection, shipping inquiries, and gift card troubleshooting.

Service Excellence:

Manage service requests through our dedicated Service Desk to ensure no customer is left behind.

Strategic Collaboration:

Provide essential support to internal departments and assist with special projects that drive ADR's business objectives.

Compliance & Security:

Maintain the highest standards of integrity by adhering to internal controls and completing essential security training, including HIPAA and PCI Compliance. Meet and maintain established department and individual goals Provide training to clients as needed Provide internal support to Departments Ability to work in a team environment All employees are responsible for internal controls in the performance of their assigned duties. Internal Control responsibilities are established in various policies, procedures, and documents, including the Code of Conduct. Must be comfortable with ongoing change and learning new technology and processes.

Minimum Job Requirements:

High School Diploma or equivalent. Bilingual is preferred 1+ year customer service experience preferred

A Communicator:

You possess outstanding listening, verbal, and written communication skills.

Tech-Savvy:

You have a solid grasp of operating systems and browsers, and you are comfortable navigating multiple digital platforms simultaneously.

An Expert Multi-tasker:

You can track and organize multiple tasks while meeting established department goals.

People-Centered:

You have a genuine desire to assist others and can create a positive atmosphere for both clients and teammates.

Excellent customer service skills with a desire to assist customers. Self-starter Strong telephone skills. Demonstrated effective interpersonal skills. Ability to generate an atmosphere of exceptional team synergies, positive energy Strong client service skills. Comfortable receiving ongoing performance feedback and coaching.

Core Behaviors:

Be Genuine. Conduct yourself in a consistent, honest, and compassionate manner at all times. Work Ethic. Be willing to go the extra mile for the customer, whether internal or external. Influence. Be an active player in participating, building, and contributing to service. Continuous Learning. Commit to gaining knowledge, skills, and experience on an ongoing basis in order to better serve the customer, increase personal satisfaction and improve ADR. Team Play. We win together. Individuality is encouraged to advance and enrich the work of the team. Problem Solving. Bring creative, problem-solving mentality to every situation. See alternatives, take initiative, and assume responsibility for your actions. Communication. Keep others informed and up-to-date. Actively listen and learn from each other. Have a sense of community. We firmly believe that we're only as strong as the communities we serve. Your involvement is an important part of who we are.

Requirements:

Physical and Mental Requirements:

Ability to sit at a computer monitor for extended periods of time Ability to perform repetitive finger, hand, and arm movements Ability to lift up to 15 lbs. Ability to effectively discern information and formulate appropriate action Ability to reach, squat, bend and manually manipulate standard office equipment Logic Staffing is an EOE. All candidates must pass a criminal background check prior to hire. Bilingual preferred

Benefit Conditions:

Waiting period may apply Only full-time employees eligible Communication method(s) used:

Email Phone Work Remotely No Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Shift:

8 hour shift Day shift No nights Application Question(s): Are you willing to undergo a background check, in accordance with local law/regulations?

Education:

High school or equivalent (Preferred)

Experience:

Customer Service:

1 year (Required)

Language:

Spanish (Preferred)

Work Location:

In person