Customer Service Representative

Description We are looking for a Customer Service Representative to support consumer lending operations in Edwardsville, Illinois. This Long-term Contract position is ideal for someone who enjoys combining customer communication with detailed administrative work in a banking environment. The person in this role will help process indirect dealer loan activity, maintain accurate records, and provide attentive assistance to dealers and members throughout the funding process.

Responsibilities:

• Review incoming dealer and consumer loan documentation, confirm all required materials are present, and enter complete contract details into the lending platform to support timely funding.
• Communicate with dealers and members by phone or email to obtain missing information, clarify documentation, and keep the loan process moving efficiently.
• Examine loan packets for accuracy and completeness, ensuring payment instructions, supporting forms, and checklist items are properly verified before disbursement.
• Record updates and status notes within the lending system so loan activity remains current, traceable, and well documented.
• Prepare and manage administrative materials such as denial correspondence, document requests, dealer records, reserve verification support, and files for both new and existing dealer relationships.
• Process payoff check verification and distribution while coordinating title retrieval from internal storage resources as needed.
• Handle lien filing and lien release tasks in accordance with applicable procedures and loan documentation requirements.
• Provide courteous, attentive service that reflects positively on the organization when assisting external dealers and current members. Requirements
• Prior experience in customer service, call center support, or administrative operations within a banking, lending, or financial services setting.
• Ability to perform accurate data entry and order-related input work while managing a high level of detail.
• Strong verbal and written communication skills for interacting effectively with dealers, members, and internal teams.
• Comfortable handling both inbound and outbound calls in a detail-focused and service-focused manner.
• Proven ability to review documents carefully, identify missing information, and follow established procedures.
• Proficiency with clerical tasks such as file maintenance, correspondence preparation, and record organization.
• Strong time management skills with the ability to balance multiple priorities in a deadline-driven environment.

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