Customer Service Representative/Teller

Customer Service Representative/Teller at Security First Bank Customer Service Representative/Teller at Security First Bank in Spearfish, South Dakota Posted in about 20 hours ago.

Type:

Full-Time Job Description:

Security First Bank is a Nebraska-chartered, privately held community bank with 36 branch locations and 12 insurance offices throughout Nebraska and southwest South Dakota. We provide community banking services from the farm and ranch towns in rural Nebraska to the hub cities of Lincoln and Rapid City. Each branch is managed locally, and our employees are part of the communities we serve. This gives us valuable local perspective and a personal commitment to servicing your financial needs. Security First strives to improve the lives of the families and business we serve with creative, high-quality financial services. We believe that attention to detail, flexible and innovative services and remarkable customer care are the pillars of successful community banking, and we've been committed to those standards since our founding. In 1898, nine ranchers in northwestern Nebraska started Stockmens National Bank of Rushville, Nebraska. Fast forward 125+ years, Stockmens National Bank

• now known as Security First Bank
• has grown to encompass 36 bank branch locations, 12 insurance offices, one loan production office, and employs nearly 350 people throughout Nebraska and southwest South Dakota. For over 125 years, we've been "the bank" of our communities. As we celebrate and reflect on our history, we remain committed as ever to meeting the financial needs of the families and businesses we serve
• now and for generations to come.

Position Overview The Customer Service Representative is an essential, customer‑facing role responsible for assisting customers and potential customers with their everyday banking needs. This includes processing financial transactions, opening new accounts, answering questions, and providing guidance on bank products and services. The position requires strong customer service skills, attention to detail, and the ability to work with confidential information in a professional manner. Must be available to work in Rapid City starting as soon as 6/15/26 for training in preparation for the opening of our newest branch location in Spearfish. Key Responsibilities Process customer financial transactions, including deposits, withdrawals, loan payments, transfers, ACH, and wire requests. Maintain accurate customer records by posting transactions, completing account maintenance, and opening new accounts. Provide customer support in person and by phone, assisting with inquiries, problem resolution, and online banking questions. Balance cash drawer and reconcile daily work to ensure accuracy. Research transaction discrepancies or missing items as needed. Review reports to ensure compliance with bank policies and regulatory requirements. Promote bank products and make referrals to appropriate departments. Maintain strict confidentiality and perform additional duties as assigned. Qualifications and Experience High School Diploma or GED required. One to twelve months of cash‑handling or customer service experience preferred. Basic understanding of accounting procedures. Familiarity with office equipment and standard computer applications. Strong customer service skills and a genuine interest in working with the public. Ability to work with sensitive information and maintain confidentiality. Why Security First Bank Security First Bank offers an excellent opportunity within a community‑focused financial institution recognized for integrity, customer trust, and operational excellence. We welcome applicants from a wide range of backgrounds and provide a supportive environment where you can develop valuable skills, contribute to a service‑driven team, and build a strong foundation for your career. We offer competitive wages and one of the most comprehensive benefits packages in Nebraska and South Dakota, designed to support both your professional development and personal well‑being. Starting pay is based on experience, and additional benefit details are available on our Careers page. How to Apply Qualified candidates are encouraged to complete the online application through Security First Bank's secure applicant portal by visiting our website and selecting the careers page. For application assistance or accommodation requests, please contact: 135 E Colorado Blvd, Spearfish SD 57783 or call 605-443-6140. This Job Description is not a complete statement of all duties and responsibilities comprising this position. Security First Bank is an Affirmative Action and Equal Opportunity Employer, Minority / Female / Disabled / Veteran / Gender Identity / Sexual Orientation. Employer paid benefits for full time status: PTO (vacation and sick pay), Paid Holidays (Federal),

Employer Paid:

EAP (Employee Assistance Program), Short Term Disability, Long Term Disability, Basic Life and Accidental Death & Dismemberment No waiting period for Paid Holidays, Medical, Dental, Vision or EAP Medical options (including some employer contributions to provide affordability and value): High-Deductible Health Plan (HDHP) with a Health Savings Account (HSA) option Preferred Provider Organization (PPO) Plan with a Flexible Spending Account (FSA) option Dependent Care Flexible Spending Account Dental Vision Supplemental Voluntary Benefits Telehealth Access to experts for federal and state benefits, FEDlogic Connect with leading experts in cancer research, care, and treatment with Cancer Expert Now Retirement and other benefits

• full time: 401(k) Plan with Company Match Paid Family Leave program with approved qualifying event.

Banking products:

Free Checking, Safe Deposit Box (based on availability), Customer benefits when opening account.