Customer Service Representative

Pay Rate Low:

20 |

Pay Rate High:

22 Our client is seeking a Customer Service Representative to support a high-volume, front-line call center environment focused on surgical and medical device products. This role is responsible for managing customer interactions, processing orders, and ensuring accurate and timely resolution of inquiries within a regulated healthcare setting. Key Responsibilities Manage inbound calls, emails, and CRM activity using Microsoft Dynamics Process customer orders received via phone, email, fax, and EDI Handle returns (RMAs), complaints, shipment issues (under/over shipments), and status updates Enter and track complaints in the system, partnering with Product Surveillance during investigations Provide product, pricing, and delivery information across a broad surgical/medical device portfolio Ensure timely follow-up and resolution of customer issues Maintain accuracy, documentation standards, and service level expectations Support triage of service and repair requests, escalating as needed Identify and escalate system, process, or service issues to leadership What Our Client is Looking For 3+ years of experience in a small, fast-paced call center (10-25 person team preferred) Professional, calm, and customer-focused phone demeanor Strong written communication skills, including email composition Ability to multitask, prioritize, and work independently with minimal supervision High attention to detail and accurate data entry skills Comfortable working in a regulated medical or device environment Proficiency with Microsoft Office (Word, Outlook, Excel required; Access a plus) Strong attendance and reliability are essential Team-oriented with a proactive mindset—uses downtime productively Preferred Background Prior call center, order entry, or healthcare/medical device customer service experience strongly preferred INDBH #LI-BH1