Customer Service Specialist

Customer Service Specialist San Antonio, TX

Order:

42016

Order Type :

Temp LOD Staffing has openings for

Customer Service Specialist Location:

San Antonio, TX 78212

FLSA:

Non-Exempt

Grade/Level:

Travel Required:

some

Work Schedule:

Monday - Friday 7:30-am - 4:30pm

Rate of Pay:

Hourly $18.00 JOB SUMMARY The Customer Service Specialist is responsible for review, research, resolution and response of escalated customer concerns.

ESSENTIAL FUNCTIONS

All Specialties Provides written and verbal reports to management, as required. Participates in meetings, information gathering and sharing sessions to provide trends and patterns of escalation. Develops and maintains a database or an automated record keeping system of applications, complaints, incentives, violations. Establishes and maintains effective working relationships and public relations. Assists with correspondence via email, web, and letters of acknowledgement and follow up. Responds to customer interactions via the telephone, email, internet, or in person in a professional, courteous, accurate manner while recording a brief overview of communication. Develops a rapport with internal/external customers. Answers customer's question or solves the problem during initial contact, if follow-up is required, must do so within the timeframe committed to the customer. Performs all other duties as assigned. Conservation Specialty Develops and documents procedures for on-going programs and projects. Researches residential/commercial customer accounts to ascertain responsible parties for enforcement activities. Customer Solutions Specialty Researches, resolves, and responds to situations considered high-profile, sensitive, and/or escalated in nature. Works as required in the customer solutions phone que to resolve customer escalations within the same day. May be required to respond in writing both through written and/or electronic correspondence (email/chat) to internal and external customer within departmental guidelines of established deliverable dates. Identifies and communicates emerging issues; updating tracking log, and processing front-line CSA exception requests.

DECISION MAKING

All Specialties Works under limited supervision.

MINIMUM REQUIREMENTS

All Specialties High School Diploma or GED. Four years' experience in a customer service environment. Valid Class "C" Texas Driver's License. Proficient in the use of Microsoft Office environment. Ability to work regularly scheduled shifts within the clien's hours of operation including the training period where lunches and breaks are scheduled with the flexibility to adjust daily schedule and work overtime and/or weekends as needed.

PREFERRED QUALIFICATIONS

All Specialties Two years' of college courses in business administration or related field from an institution accredited by a recognized accrediting agency. Bilingual in English/Spanish.

JOB DIMENSIONS

Regular contact with internal and external customers, including the general public. Must meet the required performance standards within the area of assignment. Ability to communicate effectively verbally and in writing.

PHYSICAL DEMANDS AND WORKING CONDITIONS

Physical requirements include lifting up to 25 pounds occasionally. Subject to sitting for extended periods of time to perform job scope. Working conditions are in an office environment with occasional field visits. Company Description Labor On Demand, Inc. d.b.a. LOD Staffing is a knowledgeable and passionate employment agency servicing the Austin and San Antonio metropolitan area. For nearly two decades, we have strived to bring the right people together with the right jobs. Whether it is an opportunity for a new career, seasonal work, or a part-time gig to provide extra income, we take extraordinary pride in matching you with a position that satisfies your employment needs. Join our team today and let us help you find your next exciting career opportunity. We look forward to meeting you! EEO Statement Employees of Labor on Demand Inc. are protected by federal laws, Presidential Executive Orders, and other laws designed to protect employees from discrimination on the basis of race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or any other non-merit-based factor. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs. Employees of Labor on Demand Inc. are also protected against retaliation. Consistent with federal laws, acts of retaliation against an employee who engages in a protected activity whistle blowing, or the exercise of any appeal or grievance right provided by law will not be tolerated. Managers and supervisors of Labor on Demand Inc. are also reminded of their responsibility to prevent, document, and promptly correct harassing conduct in the workplace.