Customer Service Specialist

Customer Care Specialist Are you a compassionate communicator who thrives on helping others while driving results? We aren't looking for your "average" call center agent. We are looking for a dedicated Customer Care Specialist with a servant's heart and a natural talent for identifying opportunities to enhance a client's experience through thoughtful product recommendations. In this role, you'll be more than just a voice on the phone—you'll be a trusted advisor and a key driver of growth. If you are patient, proactive, and motivated by meeting goals through genuine connection, you'll fit right in with our casual, collaborative team.

What You'll Be Doing Consultative Service:

Take incoming orders via phone and email, turning every service interaction into a premium experience.

Proactive Upselling:

Listen closely to client needs to suggest complementary products and upgrades that provide extra value and help them achieve their goals.

Relationship Management:

Build rapport to increase order frequency and lifetime client value through personalized service.

Logistics & Troubleshooting:

Manage auto-shipment schedules and act as a detective to resolve any shipping or delivery hiccups.

Order Management:

Process returns to vendors and handle administrative tasks with high accuracy.

Constant Correspondence:

Maintain professional, clear, and warm written communication via Outlook. What We're Looking For The "Servant's Heart" with a

Sales Mindset:

You find joy in being helpful and can naturally transition service calls into successful sales opportunities.

Persuasive Communication:

You have a "smile" in your voice and the ability to confidently present product benefits.

Goal-Oriented:

You are motivated by performance metrics and love finding "win-win" solutions that benefit both the client and the company.

Tech Savvy:

Proficiency in MS Office (Word, Excel, and Outlook) is a must.

Experience:

Previous experience with order processing, sales, or retail upselling is a major plus.

The Details Pay:

$17.00 - $20.00 per hour.

Environment:

Very casual and relaxed office atmosphere.

Please note:

as we are a health-focused organization, we maintain a strictly non-smoking environment.

Impact:

You're the face of our brand, helping our clients discover the best solutions while directly contributing to the team's success. Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https:

//e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.