Customer Service Specialist- Furniture Department

Customer Service Specialist- Furniture Department Benson Stone Company - 4.2 Rockford, IL Job Details Full-time $18 - $21 an hour 2 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Life insurance Qualifications Vendor relationship building Phone communication Process improvement Analysis skills Attention to detail Organizational skills Productivity software Time management Client interaction via phone calls

Full Job Description Company:

Join an iconic Rockford family business! Established in 1930, Benson Stone Company is an award-winning home design store. We provide a wide variety of quality building products, home goods, and services to both retail and commercial customers, offering "Everything for a Beautiful Home... All in One Place." We've earned an excellent reputation in our community, thanks to our commitment to attracting and retaining the best and brightest local talent.

Position Overview:

We're looking for a talented customer service professional to facilitate the smooth day-to-day operations of our furniture department. The Customer Service Specialist ensures that every purchase ends with a positive experience by navigating logistics, vendor relations, and communication with composure. This position blends precise organization with courteous interpersonal skills, and the ideal candidate will show strength in both areas. This is a full-time position with benefits. Work schedule is Tuesday through Saturday, 9 am - 5 pm, with Sundays and Mondays off. The store is closed on most major holidays.

Responsibilities:

Handle all incoming post-purchase customer issues over the phone, in person, and via text and email. Take detailed notes and work toward resolution in a positive, professional, and courteous way. Work independently to resolve issues in a timely manner. Proactively provide customers with regular updates. Communicate with vendors & freight companies to apply for and receive product credits. Process supplier returns. Maintain & organize furniture department documents and create necessary reports. Liaise between the sales team and the delivery department to ensure seamless hand-offs and resolutions. Present preventative actions for recurring issues and help management find opportunities for improvement.

Qualifications:

Precise organizational skills & attention to detail Excellent time management & efficiency in multitasking Great customer service skills Clear, friendly, and highly professional communication skills on the phone, in person, and via email and text Confidence in resolving conflicts in a courteous way Strong analytical & problem-solving skills Proficiency in standard office software such as Microsoft Office, Google Workspace, and POS systems Ability to self-manage daily workflow

Benefits:

Health, Dental, Vision, Disability & Life Insurance - Excellent employee health insurance with only $500 deductible per person Paid time off & paid holidays Reliable schedule with evenings and holidays off Generous Employee Discount - Employees pay just 10% over wholesale cost on products throughout the store 401k plan with matching contributions Supportive team environment & camaraderie in a beautiful historic workplace In-store cafe with 10% employee discount (HearthRock Cafe)

Pay:

$18.00 - $21.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Application Question(s): Please explain why you would be a good fit for our position.

Work Location:

In person