Customer Service Supervisor, Insurance Agency

The Insurance Agency Supervisor plays a critical leadership role in driving team performance and operational excellence within Tesla Insurance. Primary responsibilities include managing and developing a high-performing team of licensed insurance agents, prioritizing key business objectives, and serving as a strong advocate for both agents and customers alike. In this position, you will lead a team of licensed insurance agents at one of our Tesla Insurance locations in Austin, TX, Draper, UT, or Henderson, NV. The core purpose of the Insurance Agency Supervisor is to ensure your team consistently delivers outstanding performance aligned with their role expectations. By doing so, you directly support Tesla's mission—accelerating the growth of Tesla Insurance while helping more customers get behind the wheel of a Tesla vehicle. Manage daily team operations, including adherence to schedules (breaks, lunches, and phone availability) Conduct regular 1:1 meetings to review performance, provide feedback, and support development Document coaching, performance feedback, and corrective actions through internal systems Partner with HR on hiring and performance management Support agents in real-time with complex customer situations Handle escalated customer interactions, including safety score disputes, billing concerns, and pricing inquiries Collaborate with agency leadership to improve policies, procedures, and performance expectations Minimum of 3 years leadership experience within an insurance agency environment Active Property and Casualty (P&C) or Personal Lines license in the state of domicile, plus non-resident licenses in all other states where required Strong knowledge of insurance policies, processes, and industry practices Excellent communication and interpersonal skills Ability to multitask, prioritize, and manage competing priorities Strong critical thinking and problem-solving skills Experience de-escalating customer concerns effectively Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Medical plans > plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D Short-term and long-term disability insurance (90 day waiting period) Employee Assistance Program Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program