Customer Service Support

Role Objectives A Customer Service Representative will function as a liaison, provide product/services, information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Job Responsibilities Lead Customer Issue Resolution to document issues and drive timely resolution of the problem utilizing Engineering, Production, and other resources. Key Account Management. Pro-Active Spare Parts Selling. Send and compile customer satisfaction surveys. Follow up with customers on customer approval drawings, credit information requests, down payment requirements, etc. Maintain Customer contact information in Epicor to ensure correct data always exists. Plan on-site service and warranty work with Engineering, Production, and other resources. Prepare specifics of quote requests to submit to the Estimator. Prepare estimates used by management for planning, organizing, and scheduling. Other duties as assigned Education and/or

Work Experience Requirements:

Qualifications Must be able to collaborate and work with other departments. Great interpersonal communication skills. Computer skills MS Office Suite Outlook Epicor knowledge a plus Punctual and Dependable Required Education High school diploma required Bachelor's degree is an asset Mechanical background (preferred) Key Performance Indicators Time to Solve Customer Issues Number of proactive spare parts e-mails sent The number of times key accounts has been touched

Customer Satisfaction Score Job Type:

Full-time Pay:

From $55,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Parental leave Referral program Vision insurance

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Required)

Manufacturing:

1 year (Required)

Location:

Newton, KS 67114 (Preferred) Ability to

Commute:

Newton, KS 67114 (Required)

Work Location:

In person