Customer Solutions & Sales Manager

About the Role Serco Loaders is seeking a motivated internal candidate to step into a key leadership role overseeing our inside customer-facing functions. This position is responsible for leading the teams that handle inside sales, applications engineering, service and warranty coordination, and parts sales — the core of what keeps our customers coming back. This is a meaningful opportunity for someone ready to lead, build, and grow. For the right person, this role has the potential to expand significantly as the company continues to develop — we are looking for someone who sees that potential and is motivated by it. Key Responsibilities Team Leadership — Directly lead and develop the Inside Sales, Applications Engineering, Service & Warranty, and Parts Sales functions, setting clear expectations, supporting your team's growth, and driving a culture of accountability and customer focus. Inside Sales Oversight — Ensure the team handles inbound inquiries, qualifies leads, and supports the full sales process effectively, with a consistent focus on identifying upgrade and add-on opportunities. Applications Engineering — Guide the team in providing expert technical guidance on loader selection, configuration, and compatibility across legacy and current Serco models. Service & Warranty Coordination — Oversee resolution of service-related issues and warranty claims, ensuring customers experience timely, professional, and effective support. Parts Sales — Drive parts revenue by ensuring the team delivers accurate, knowledgeable, and responsive support to customers. Customer Experience — Champion a customer-first culture across all functions, building and maintaining long-term, trust-based relationships with customers across the U.S. and internationally. Cross-Functional Collaboration — Partner closely with Engineering, Operations, and Service teams to ensure alignment and continuous improvement in how we serve our customers. Change Leadership — Identify opportunities to improve processes, challenge the status quo constructively, and drive meaningful change that strengthens the business. Qualifications & Experience Demonstrated leadership ability with a positive, energizing presence — someone who lifts the people around them and earns trust through action.

Proven track record of results:

sets goals, pursues them with urgency, and holds themselves and their team accountable. Thrives on challenges and sees problems as opportunities — energized by complexity, not slowed by it. Agile and adaptable — able to shift priorities quickly, lead through change, and bring others along. Driven to build a culture of customer focus, where every interaction and decision starts with the customer in mind. Deep knowledge of Serco loaders, from legacy models through current production, is strongly preferred. Experience in parts, technical support, inside sales, or a related customer-facing role. Understanding of hydraulic, mechanical, and electrical systems as applied to heavy equipment. Strong communication skills — clear, honest, and effective with both customers and internal teams. Competitive mindset with a genuine desire to win for the company, the team, and the customer. SERCO Loaders is an Equal Opportunity Employer (EOE)

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Retirement plan Vision insurance

Work Location:

In person