Customer Support Specialist

Who Are We:

Since 1984, iCEV has been a leader in Career & Technical Education, offering innovative curriculum and industry-recognized certifications that equip learners with real-world skills. Our comprehensive online platform supports educators and students across diverse fields. Join our team and make an impact, helping us to empower the next generation with the knowledge and skills they need to succeed.

Job Summary:

The Customer Service Specialist will interact with the company's customers and internal team by addressing inquiries and resolving issues, generally providing a higher level of customer support for all products and processes.

Duties & Responsibilities:

Interacts with customers via telephone, email, online chat, or video call to provide support and information on products and processes. Ensures that appropriate actions are taken to resolve customer issues and concerns quickly. Maintains customer accounts, including recording customer interactions with details of inquiries, concerns, or comments. Uses knowledge of a specific product, process, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff. Performs other related duties as assigned.

Required Skills & Abilities:

Excellent communication skills including active listening. Skilled at time management and multi-tasking. Service-oriented and able to research and resolve customer problems. Proficient computer skills with the ability to learn new software. Knowledge of, or ability to learn, product, processes, or other area of customer service specialization.

Education & Experience:

High school diploma or equivalent. Customer service experience required. Some experience with the product is preferred.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. An Equal Opportunity Employer We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Preferred Certifications:

While not required, we highly encourage applicants who hold any of the following industry-recognized certifications offered on our platform to apply. These certifications reflect valuable skills and knowledge aligned with the work we do: AMSA Culinary Meat Selection & Cookery Certification AMSA Food Safety & Science Certification AMSA Meat Evaluation Certification BASF Plant Science Certification Benz School of Floral Design Principles of Floral Design Certification Center for Financial Responsibility Personal Financial Literacy Certification Ducks Unlimited Ecology Conservation & Management Certification EETC Principles of Small Engine Technology Certification Elanco Fundamentals of Animal Science Certification Elanco Veterinary Medical Application Certification Express Employment Professionals Business Office Technology Certification Express Employment Professionals Career Preparedness Certification HBAA Residential Construction Skills Certification NCLCA Principles of Livestock Selection & Evaluation Certification NHJTCA Equine Management & Evaluation Certification NRCS Fundamentals of Conservation & Sustainability in Agriculture Certification Skilled to Build Michigan Foundation Residential Construction Skills Certification Southwest Airlines Professional Communications Certification SFMA Turfgrass Science Certification