Lead Manager

Lead Manager Adriana's Insurance - 3.3 Irvine, CA Job Details Full-time From $70,304 a year 1 hour ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Spanish Sales management Call center experience English Sales team management Sales strategy CRM system proficiency Insurance sales Auto insurance knowledge Call center management Full Job Description Adriana's is seeking an experienced Lead Manager! The Lead Manager will be responsible for overseeing the end-to-end lead management process for a multi-line auto insurance brokerage. This role ensures all inbound and outbound leads are properly distributed, tracked, and converted while leading a high-performing call center team. The ideal candidate is bilingual in English and Spanish, highly sales-driven, customer-focused, and experienced in managing teams in a fast-paced insurance or call center environment. Key Responsibilities Lead Management & Performance Manage, monitor, and optimize all incoming and outgoing leads across multiple lines of business (auto, commercial, home, etc.). Ensure leads are accurately assigned, followed up on, and worked in a timely manner. Track lead conversion rates, sales performance, and team productivity. Work closely with marketing and sales leadership to improve lead quality and ROI. Call Center & Sales Leadership Lead, coach, and motivate a team of sales agents to meet and exceed sales goals. Monitor calls to ensure compliance, quality, and excellent customer service. Develop and enforce call center best practices, scripts, and workflows. Provide ongoing training, feedback, and performance coaching. Customer Service Excellence Ensure a high level of customer satisfaction throughout the sales and onboarding process. Handle escalated customer concerns or complex sales situations. Promote a customer-first culture while maintaining strong sales performance. Reporting & Strategy Prepare and present daily, weekly, and monthly performance reports. Identify trends, gaps, and opportunities for improvement. Assist in developing sales strategies, incentive programs, and process improvements. Compliance & Process Management Ensure adherence to insurance regulations, company policies, and call center compliance standards. Maintain accurate CRM data and lead tracking systems. Collaborate with underwriting and service teams to ensure smooth policy issuance. Required Qualifications Proven experience in lead management within an insurance brokerage or call center environment. Strong background in auto insurance sales ; experience with multiple lines of business preferred. Bilingual in English and Spanish (required) . Minimum of 3 years of experience in a call center leadership or management role . Demonstrated success in sales performance and team leadership. Strong understanding of CRM systems and lead distribution tools. Preferred Qualifications Insurance license (Property & Casualty) or ability to obtain one. Experience managing high-volume inbound and outbound leads. Familiarity with compliance standards in insurance call centers. Skills & Competencies Sales-driven with a strong customer service mindset Excellent leadership and team-building skills Strong communication and coaching abilities Data-driven and results-oriented Ability to multitask and thrive in a fast-paced environment High level of professionalism and accountability

Pay:

From $70,304.00 per year

Benefits:

401(k) Dental insurance Health insurance Vision insurance Application Question(s): What is your best contact phone number and email?

Experience:

Call center: 2 years (Preferred) Lead management: 3 years (Preferred)

Language:

Spanish (Required) Ability to

Commute:

Irvine, CA 92614 (Preferred)

Work Location:

In person