Call Center Manager

Call Center Manager Golden, CO Job Details $75,000

• $80,000 a year 1 day ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Opportunities for advancement Life insurance Qualifications Revenue growth Employee onboarding Call center experience Process improvement Mid-level Team development Key Performance Indicators Recruiting Onboarding process management Leadership Data-driven decision making Call center management Team motivation (leadership skill) Communication skills Overseeing training Staff development Full Job Description Call Center Manager Fix-It 24/7•

Golden, CO Location:

16360 Table Mountain Pkwy, Golden, 80403 $75,000

• 80,000 Base + Bonus | Full Benefits Our Team At Fix-It 24/7, we deliver Legendary Service to homeowners across the Denver metro area.

As a fast-growing home services company, we are building high-performing teams that drive revenue, create exceptional customer experiences, and develop future leaders. We're looking for a results-driven Call Center Manager to lead, coach, and grow our CSR team while driving call performance, conversion, and customer satisfaction. The Opportunity As our Call Center Manager, you will take ownership of call center performance—leading your team to maximize call value, booking conversion, and client satisfaction. You will be responsible for coaching CSRs, improving processes, and building a high-energy, performance-driven culture. What You'll Do Lead, manage, and develop a team of CSRs to hit and exceed performance goals Manage DSR's to ensure the right technician is on the right job Drive call conversion, average ticket value, and booking rates Monitor KPIs (booking %, call quality, revenue per call, etc.) and hold team accountable Coach and train team members through call reviews, role plays, and in-field support Ensure a best-in-class customer experience on every interaction Partner with operations to align call center performance with business goals Recruit, onboard, and develop new CSR talent Creating a positive, high-performance culture focused on growth and accountability What We're Looking For Proven experience managing a call center or high-volume customer service team Strong track record of driving conversion, revenue, and performance metrics Ability to coach, motivate, and develop employees at all levels Data-driven mindset with experience managing KPIs Excellent communication and leadership skills Home services or trade industry experience is a plus Experience with Service Titan is a plus Compensation & Benefits $75,000

• 80,000 base salary + performance bonus Full benefits package, including: Health insurance (company-paid option available) Dental, vision, and life insurance 401(k) with company match Paid time off + paid holidays Career growth opportunities within a rapidly expanding organization Why Join Fix-It 24/7?

Be part of a fast-growing, high-performance team Work in a culture that values people, performance, and growth Opportunity to build, lead, and shape a call center team Clear path for career advancement into senior leadership

Location:

16360 Table Mountain Pkwy Golden, CO, 80403