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Call Center Representative/Manager
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Farrell Hott Insurance Firm
Jacksonville, FL (In Person)
$61,724 Salary, Full-Time
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Job Description
Call Center Representative/Manager Farrell Hott Insurance Firm Jacksonville, FL Job Details Part-time | Full-time $24.35 - $35.00 an hour 17 hours ago Benefits Health savings account Relocation assistance Tuition reimbursement Paid time off Employee assistance program 401(k) matching Employee discount Professional development assistance Flexible schedule Referral program Retirement plan Qualifications Multilingual Phone communication Writing skills Medical office experience Quality assurance Attention to detail Client interaction via phone calls Full Job Description Job Overview We are seeking a dynamic and energetic Call Center Representative/Manager to join our team! In this pivotal role, you will be the first point of contact for our valued customers, providing exceptional service and support across multiple channels. Your leadership will drive team performance, ensure efficient operations, and foster a positive customer experience. This position offers an exciting opportunity to utilize your multilingual skills, medical terminology knowledge, and strong communication abilities to make a meaningful impact in a fast-paced environment. Whether managing daily call center activities or directly engaging with clients, your enthusiasm and expertise will help us deliver outstanding service every day. Duties Manage and supervise call center staff, setting performance goals and motivating the team to achieve high standards Utilize computer skills for data entry, updating customer records, and generating reports to monitor performance metrics Apply medical terminology knowledge when supporting healthcare-related inquiries or documentation processes Coordinate multilingual support to serve diverse customer needs effectively Analyze call data to identify trends, improve processes, and enhance overall service quality Maintain detailed records of interactions, escalations, and resolutions for compliance and quality assurance Qualifications Proven experience in customer service within a call center environment; medical office experience is a plus Strong bilingual or multilingual capabilities; fluency in English is required with additional languages preferred Familiarity with medical terminology and healthcare-related communication is highly desirable Excellent communication skills—clear, professional, and empathetic—both verbally and in writing Proficiency in computer skills including data entry, CRM software, and basic office applications Demonstrated ability to handle multiple tasks efficiently while maintaining attention to detail Knowledge of phone etiquette standards and customer service best practices Analysis skills to interpret data for continuous improvement efforts Join us if you're passionate about delivering top-tier customer service while leading a motivated team! This role offers a vibrant environment where your skills can thrive as you help us create memorable experiences for every customer.