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C
Confidential
Call Center Manager
Career Insights for Call Center Manager
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Scorecard
Based on Kentucky data
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What they do
A Call Center Manager manages staff and operations at a telephone call center. Monitors quality and efficiency of staff handling incoming calls for orders and services or for customer service, or staff making outgoing marketing, survey or sales calls. Oversees telephone and computer systems at a call center; may manage the budget for a center.
$60,728 / year median in Kentucky
-18% projected decline
Job Description
Company Overview As a leading force in the medical industry, our company is committed to excellence and innovation in healthcare financial management. We are now seeking a seasoned Call Center Manager with a strong background in Healthcare Administration, Customer Service and Management. Job Overview As a Call Center Manager, you will play a pivotal role in overseeing the day-to-day operations of a patient call center within our company, focusing on enhancing efficiency and productivity. Your expertise will be crucial in streamlining processes, implementing best practices, and leading our dedicated team towards achieving operational excellence. Duties Manage and motivate the call center team to meet and exceed benchmarks through effective coaching and performance monitoring Monitor call quality and customer interactions to uphold high standards of customer service and client communication Proven experience in call center management. Exceptional communication skills in English, both verbal and written, with the ability to engage clients professionally over the phone Prior experience with call center operations involving business development telecommunication tools. Join us to lead a motivated team that thrives on achieving excellence.