Call Center Supervisor

Call Center Supervisor Location:

Queenstown, MD Pay:

$24-$26/hour Work Environment 100% onsite in a medical office setting with frequent interaction with staff, patients, and visitors. Schedule Standard business hours (Monday-Friday); may require flexibility to support high call volume periods.

Compensation and Benefits Pay Rate:

$24-$26/hour

Duration:

4 Month Contract If eligible, benefits may include:

• Medical, Dental, Vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan (Pre tax and Roth post tax contributions available)
• Voluntary Life & AD&D (employee + dependents)
• Short term and long term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program (EAP)
• Time Off / Leave (PTO, Vacation or Sick Leave) About the Role The Call Center Supervisor is responsible for overseeing daily call center operations within a healthcare setting.

This role focuses on supervising staff, improving patient experience, ensuring accurate scheduling and billing processes, and driving team performance to meet key metrics (80%+ QA/KPI targets). The supervisor will also support leadership in training staff and handling escalated patient concerns. Key Responsibilities Supervise and support call center staff (approximately 4 team members) Train, coach, and mentor team members to meet performance standards Monitor KPIs and QA metrics and implement improvements Handle escalated patient issues with professionalism Oversee patient scheduling, registration, and insurance verification Ensure accurate billing, collections, and EMR data entry Assist with call handling during high-volume periods Maintain compliance with healthcare regulations and internal policies Update call center procedures in collaboration with leadership Maintain strong customer service and patient confidentiality standards Required Skills & Experience Top Skills -

Must Haves:

3-5 years of supervisory experience in a call center or medical front office Healthcare/medical experience required Experience with EMR systems Knowledge of insurance processes, billing, and patient registration Familiarity with ICD-9 and CPT coding Strong leadership and team development skills Nice to

Have Skills:

Experience as a senior representative or team lead stepping into supervision Strong conflict resolution and patient communication skills Proficiency with Microsoft Office and healthcare systems Job Type & Location This is a Contract position based out of Queenstown, MD. Pay and Benefits The pay range for this position is $24.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Queenstown,MD.

Application Deadline This position is anticipated to close on Jun 2, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.