Call Center Supervisor

General Summary The Call Center Supervisor plays a vital role in ensuring efficient daily operations, exceptional customer service, and continuous team development within the call center. This position combines leadership, analytical thinking, and hands-on problem‑solving to help the call center meet performance goals while fostering a positive and productive work environment. Principal Duties and Responsibilities Work with employees to establish goals, action plans and timelines. Organize workflow and ensure that employees understand their duties. Be a model for direction and development for each employee. Support changes and add further clarification where necessary. Monitor employee productivity and provide constructive feedback and coaching. Maintain professional and technical knowledge by attending educational workshops when necessary. Be an advocate for the employee. Qualifications High School diploma or equivalent 3+ years of experience in a customer support/contact center environment preferred Ability to multitask in a fast‑paced environment, manage schedules

PRIVACY AND CONFIDENTIALITY ARE REQUIRED AND STRICTLY ENFORCED - APPLICANTS WILL BE REQUIRED TO SIGN A PRIVACY AND CONFIDENTIALITY STATEMENT.

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ALL NEW HIRES ARE SUBJECT TO PRE-EMPLOYMENT DRUG SCREENING & BACKGROUND CHECKS. APPLICANTS WITH POSITIVE DRUG SCREEN RESULTS AND/OR NEGATIVE BACKGROUND CHECKS WILL NOT BE CONSIDERED FOR EMPLOYMENT. APPLICANTS MUST MEET THE MINIMUM REQUIREMENTS TO APPLY FOR THE POSITION.

Interested Candidates should submit a completed application and resume : Plain Green, LLC 93 Mack Road; PO Box 270 Box Elder, MT 59521