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Call Center Manager

Job

Piper Companies

Durham, NC (In Person)

$97,500 Salary, Full-Time

Posted 2 weeks ago (Updated 1 day ago) • Actively hiring

Expires 7/26/2026

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Job Description

Piper Companies is hiring a Call Center Manager for an award-winning company located in the Raleigh-Durham Area. The Call Center Manager will work closely with other departments in a hands-on managerial role . The Call Center Manager role requires 3 days onsite in Durham, NC. Work hours are 9AM-6PM. Responsibilities of the
Call Center Manager :
Lead daily operations by overseeing contact center performance and ensuring consistently high‑quality customer experience. Resolve escalated issues by coordinating across departments, identifying root causes, and recommending process improvements. Develop team talent by coaching leads, mentoring employees, managing hiring activities, and supporting career growth. Drive operational excellence by staying current on industry trends, recommending enhancements, and helping define performance metrics. Ensure compliance and accuracy by reviewing withdrawal requests, preventing fraud, and confirming adherence to contract rules and regulatory requirements. Requirements of the
Call Center Manager :
Bachelor's degree required, along with 3-5 years of proven managerial experience. Experience in a contact center, insurance, or financial services environment. Demonstrated leadership ability with strong communication skills and the capacity to manage multiple priorities in a fast‑paced environment. Compensation for the
Call Center Manager :
$85,000-$110,000
Full Comprehensive Benefits:
Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by
Law Keywords:
Call center management, center manager, technical Operations manager, Operations supervisor #LI-EB1 #HYBRID This job opens for applications on 6/11/26. Applications for this job will be accepted for at least 30 days from the posting date