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Team Leader

Job

Lightfire Partners

Saint James, NC (In Person)

Full-Time

Posted 1 week ago (Updated 4 days ago) • Actively hiring

Expires 7/1/2026

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Job Description

Return to Job Search Share This Job Facebook Twitter Report This Job Team Leader Lightfire Partners Kingston and St.

Andrew / St

Catherine / St

. James Negotiable Contract Updated 29/05/2026 HR Manager Log in or register to apply Share Share this job Facebook Twitter Report This Job Save Save We are seeking an experienced and motivated Call Center Team Leader to oversee a group of Inside Sales Representatives.

CALL CENTER TEAM LEADER

(Full-Time Contractor) On-Site in Kingston Portmore and Montego Bay, St. Andrew or Montego Bay, St. James We are seeking an experienced and motivated Call Center Team Leader to oversee a group of Inside Sales Representatives. The successful candidate will play a key role in driving performance, coaching agents, and ensuring quality and productivity targets are met. This is a full-time contractor position our offices in Kingston or Montego Bay.

Key Responsibilities:

Supervise and support a team of call center agents (inside sales). Monitor performance metrics and provide regular feedback and coaching. Conduct daily team huddles, track KPIs, and report on team performance. Lead by example through handling escalated calls when needed. Motivate agents to meet and exceed sales and quality goals. Assist with onboarding and training of new team members. Collaborate with management to improve scripts, processes, and agent performance. Maintain a positive and productive team environment.

Minimum Qualifications:

At least 1 year of proven experience as a Team Leader in a call center environment. 2+ years' experience in outbound sales, collections, or other relevant call center roles. High school diploma or GED required. Strong leadership and interpersonal skills. Ability to motivate, train, and coach individuals for performance. Reliable and punctual with a professional attitude. Comfortable working in a fast-paced, target-driven environment. Ability to work from a quiet, professional home environment (if remote). Must have necessary equipment and stable internet (if remote).

What We Offer:

Paid training (remote or on-site in Kingston, St. Andrew, or Montego Bay). Leadership development opportunities. Supportive local team and management structure.

Weekly hours:

Up to 40+ hours/week.

Competitive compensation:

Base up to $750/hr-$900/hr (JMD) based on experience.

Schedule:

Full-Time (5 days/week, including weekends) Shifts between 8:00 AM - 8:00 PM, Monday to Sunday. If you meet the qualifications and are ready to grow your career in leadership, apply now!

Ref:

Call Center Team LeaderC Log in or register to apply Lightfire Partners View Employer Profile Missouri, USA View More Vacancies from Lightfire Partners Email me jobs like this Please enter your email address Please enter a valid email address Show More