What We're Looking For Required Qualifications:

3+ years of call center management experience within a home remodeling, home improvement, or home services company Experience managing appointment setters supporting an in-home sales organization Proven ability to improve team performance through coaching and accountability Strong understanding of call center KPIs and performance management Excellent leadership, communication, and organizational skills Compensation & Benefits Base + Bonus Pay Plan Totaling $75,000-$100,000+ (Uncapped Earning Potential) Full-time, office-based position Stable, growing company with significant opportunity for advancement Supportive leadership team and high-performance culture About Us We are one of North Jersey's premier home remodeling companies with a reputation built on quality, integrity, and exceptional customer service. As we continue to grow, we're looking for leaders who thrive in fast-paced environments and are passionate about developing winning teams.

Please Note:

This position requires previous call center management experience in the home remodeling, home improvement, or home services industry. Candidates without this experience will not be considered. If you're ready to lead a high-performing team, make an immediate impact, and be rewarded for results, we'd love to hear from you. For immediate consideration, email your resume and a short explanation of why you'd be a great fit directly to: brenna.oconnor@rjwhome.com

Pay:

$75,000.00 - $100,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Referral program Vision insurance

Work Location:

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