Clinic Supervisor-Call Center - Remote**

Clinic Supervisor-Call Center

• Remote
• Internal Only Facility Samaritan Health Services Req # Req #: 77715 Location Corvallis, OR Schedule
• Shift 1.0 (80 hrs/pp)

• Day Department SHS Call Center Remote Status Remote Status:

  Hybrid Apply Now Save Job Saved
• This position is fully remote. Applicants must reside in the State of Oregon in order to qualify for this position

•

JOB SUMMARY/PURPOSE

Assists and supports management to ensure that department objectives and goals are achieved. Assists with developing and updating standard operating procedures for the department. Functions as a resource for staff on issues related to member service and operations.

DEPARTMENT DESCRIPTION

The Clinic Call Center takes inbound calls and ensures efficient and prompt responses to inquiries from patients. Responsible for making patients and their needs a primary focus. Cultivates positive and productive patient relationships with the Samaritan System. Utilizes system policies and procedures to help patients schedule appointments, communicate with their providers and facilitate their daily care.

EXPERIENCE/EDUCATION/QUALIFICATIONS

High school diploma or equivalent required. Two (2) years experience in a healthcare setting required. Two (2) years leadership experience required.

KNOWLEDGE/SKILLS/ABILITIES

Communication

• Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues. Ability to perform group presentations and listen to and understand complex information and ideas. Adaptability/Flexibility
• Ability to respond quickly and appropriately to situations that may arise with high risk or diverse patient populations. Ability to adjust actions in relation to others and adapt to offer best possible care to patients. Conflict resolution
• Ability to proactively resolve conflicts in a positive and constructive manner. Possess the knowledge and skills to handle complaints, settle disputes, and negotiate with others to reach mutually beneficial decisions. Problem Solving
• Ability to identify complex problems, review related information, employ creativity and alternative thinking to develop and evaluate options and implement solutions. Time Management
• Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure. Compliance
• Ability to evaluate information to determine compliance with laws, regulations, or standards.

Use knowledge and judgment skills to determine whether events or processes comply.

PHYSICAL DEMANDS

Rarely (1

• 10% of the time) Occasionally (11
• 33% of the time) Frequently (34
• 66% of the time) Continually (67
• 100% of the time) WALK
• INCLINE LIFT (Floor to

Waist:

0

• 36") 20
• 40 Lbs LIFT (Knee to chest: 24
• 54") 0
• 20 Lbs LIFT (Waist to

Eye:

up to 54") 0

• 20 Lbs CARRY 1-handed, 0
• 20 pounds CARRY 2-handed, 0
• 20 pounds SQUAT Repetitive SQUAT Static (hold >30 sec) PUSH (0-20 pounds force) PULL (0-20 pounds force)

STAND CLIMB

• STAIRS KNEEL (on knees) REACH
• Upward

SIT WALK

• LEVEL

SURFACE BEND FORWARD

at waist

ROTATE TRUNK

Sitting

ROTATE TRUNK

Standing REACH

• Forward

MANUAL DEXTERITY

Hands/wrists

FINGER DEXTERITY PINCH

Fingers GRASP Hand/Fist Share:

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