Supervisor
$33.65 hourly rate
Full-Time and Part-Time Opportunities
for this 24/7 Crisis Line CARES Crisis Call Center

•

LCPC/LCSW ABOUT AUNT MARTHA'S HEALTH & WELLNESS

Aunt Martha's Health & Wellness is committed to supporting the well-being of our communities by promoting equity in access to care and delivering exceptional healthcare through a culture of innovation. We take a responsible, people-centered approach to creating environments that allow us to do what we do best—provide healthcare and wellness services. This position reports to Chrysalis Consulting Group, a for-profit company owned by Aunt Martha's Health & Wellness.

POSITION SUMMARY CARES

is a 24-hour, 7-days-a-week Medicaid-funded mental health crisis line serving children, adolescents, and adults throughout Illinois. The Crisis Call Center provides therapeutic support and resources to individuals experiencing suicidal ideation, self-harm behaviors, aggression, and/or psychotic episodes. The Licensed Practitioner of the Healing Arts (LPHA) is primarily responsible for shift oversight within a 24-hour mental health crisis call center and provides therapeutic support to callers and operational support to staff as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIE S

The Agency reserves the right to modify duties as needed. Administration

Conduct routine performance evaluations using service delivery indicators such as call abandonment and call holding times
Prepare monthly reports reflecting assigned shift performance
Assist CARES Line Agents with incoming crisis calls
Support managed care providers, mobile crisis responders, schools, hospitals, and other service partners requiring targeted training resources Supervision
Oversee daily call center operations, including Line Agent productivity and quality of service
Ensure adherence to attendance, policies, and procedures
Complete regularly scheduled performance reviews and provide ongoing training
Provide real-time support to CARES Line Agents, including guidance, feedback, and call takeovers when necessary Communication
Maintain strong communication with leadership, including Vice Presidents, Training Administrator, and Quality Administrator
Serve as a liaison between CARES leadership and internal and external stakeholders
Coordinate written and verbal communication with Crisis Line Agents regarding policies, procedures, and support needs Training
Develop training materials and conduct training sessions for CARES Line Agents in partnership with the Training Administrator Reporting and Quality Improvement
Analyze data routinely to identify areas for performance improvement
Participate in ongoing quality improvement initiatives Compliance and Professional Standards
Adhere to HIPAA laws and regulations
Maintain a remote workspace that meets HIPAA standards
Demonstrate cultural competence and ability to work effectively with diverse communities Other Functions
Additional duties may be assigned at the Agency's discretion

QUALIFICATIONS

Education and Experience

Education commensurate with Illinois licensure requirements for designation as a Licensed Practitioner of the Healing Arts
Experience providing mental health services to children and youth Licensure
Current, valid, unrestricted Illinois license as a Licensed Practitioner of the Healing Arts
Qualified licenses include LCSW or LCPC, in accordance with 59 IL Administrative Code 132.

25 COMPENSATION

AND BENEFITS

Hourly rate: $33.65
Health, dental, and vision insurance
Disability and life insurance
Paid vacation, sick days, and holidays
Retirement plan
Employee Assistance Program
Tools and programs to help you maximize your benefits Based on the urgent need for LPHA shift coverage, I'm open to hiring multiple LPHA supervisors for part-time positions to meet the needs the CARES 24-hour, 7 a day a week, 365 a year crisis line program.

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