$95,000 a year
Full-time $70,000
$95,000 a year
Full-time We're seeking an experienced and driven Customer Service Manager who is looking for an opportunity to make a meaningful impact and grow their career.

This is a confidential search, and additional company details will be shared with selected candidates during the interview process. This is an opportunity to join a growing, service-focused organization where customer experience matters, teams are supported, and strong leaders have the ability to make a real impact. If you're passionate about developing people, improving processes, and creating exceptional customer interactions, we'd love to connect.

What We Offer:

Competitive compensation based on experience

Salary plus weekly incentives!

Full benefits including; Health, dental, and vision benefits. Paid time off and paid holidays. 401(k) with company match. Career growth and advancement potential. A collaborative, team-oriented culture built on accountability, professionalism, and customer care.

Responsibilities:

Lead and support the customer service team to deliver an exceptional customer experience. Serve as a key resource for customer concerns, escalations, and service resolution. Develop and implement customer service processes and best practices to drive consistency and efficiency. Partner closely with sales and service teams to ensure customer expectations are me.t Monitor customer satisfaction and identify opportunities to improve retention and loyalty. Coach, mentor, and develop team members to support individual and team success. Establish performance expectations and promote accountability across the department. Manage multiple priorities in a fast-paced environment while maintaining service excellence. Track and communicate team performance and operational results.

Qualifications:

Bachelor's degree in Business Administration or a related field preferred. Five (5)+ years of customer service leadership or management experience. Proven ability to lead, motivate, and develop high-performing teams. Strong communication, interpersonal, and problem-solving skills. Ability to prioritize effectively and thrive in a fast-paced environment. Experience supporting customer-facing operations and resolving escalated issues. Experience with customer service platforms and business systems preferred. Service industry, inside sales, or order management experience is a plus. High level of professionalism, accountability, and customer focus. Ready to Join a Team That Values Great Leadership? If you're an experienced customer service professional looking for long-term growth, the opportunity to build strong teams, and the ability to make a meaningful impact, we'd love to hear from you.

Pay:

$70,000.00

$95,000.

00 per year

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance Application Question(s): Do you have any call center ecperience in any of the following residential industries: HVAC, plumbing, electrical, solar, roofing, windows and doors, remediation? (Please provide details)

Experience:

Call center management: 5 years (Required)

ServiceTitan:

1 year (Preferred)

Work Location:

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