Virtual Project Coach

Salary Range:

$44,000 - $50,000 We are hiring Project Coaches to join our fun team! In this role, you'll supervise and develop a team of call center agents. You'll drive performance, build a happy team, and help develop individual skills. •Candidates with 60 miles of our contact center at 7810 E Escalante Rd in Tucson, AZ will be considered for an on-site position• What you will be doing: Work with a team of people and help them get the most out of their natural talents. Manage a team of 15 or more call center agents who interact with our clients' customers who call us to get help. Collaborate with management and your peers to discover best practices and brainstorm ideas to solve challenges big and small. Identify opportunities for individual and team performance improvement, follow an improvement process, and bridge the gap. Positively resolve conflict and achieve excellent results by balancing a sense of empathy, care, and performance with customers and staff. Take care of some administrative tasks like managing time off, approving payroll adjustments, managing team schedule adherence, and monitoring performance results.

REQUIREMENTS

High school diploma or equivalent. 1-2 years of direct people leadership (preferably 10-15 agents) in a call center or high-volume, metric-driven environment preferred. Experience with performance management preferred. Demonstrated ownership of coaching to KPI's, attendance and schedule management, and improving team performance is preferred. Ability to communicate direction in a clear and concise manner. Possess a strong customer service background with the ability to drive results for your team. Possess strong leadership and relationship skills. Have a naturally positive attitude. Know your way around Microsoft Office products. Are a problem-solver with a genuine desire to help people be successful. Can work on more than one thing at a time and know how to prioritize. Are ready to be part of a team and contribute to Afni's success.