Call Center Supervisor

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients. Job Summary Our client is seeking a Call Center Supervisor responsible for overseeing various clinical, programmatic, operational, and compliance functions. The primary goal of this position is to ensure high-quality patient care and effective team management while maintaining regulatory standards. Key Responsibilities Conduct initial and ongoing participant assessments Develop and implement individualized care plans Provide direct nursing care and treatments Manage and administer medications Educate patients, families, and caregivers Plan and oversee daily activities and programming Develop monthly activity calendars Organize community outings and events Ensure evidence-based program implementation Maintain supplies, budgets, and documentation Supervise, train, and evaluate day center staff Recruit and retain qualified team members Lead interdisciplinary team collaboration Conduct performance management and competencies Ensure adherence to federal, state, and organizational regulations Participate in quality improvement initiatives Maintain safety and infection control standards Qualifications Active Washington State RN or LPN license BLS certification Minimum 2 years of experience working with frail or elderly populations Experience in a healthcare setting (patient program) Knowledge of elderly care, dementia care, and care planning Skills Ability to conduct comprehensive assessments and reassessments Proficient in medication management and administration Maintain medical records and documentation Ensure compliance with regulations (HIPAA, safety, etc.) Additional Requirements Core hours: Monday-Friday, 7:30 AM - 6:30 PM Benefits Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances). Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)). 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1). Short Term Disability Insurance. Term Life Insurance Plan. Required Employment / Compliance Language Medix is an equal opportunity employer. • We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours. • As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.