Call Center Manager

Call Center Manager Storm Guard Roofing - Madison Madison, WI Job Details Full-time $50,000 - $80,000 a year 22 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Opportunities for advancement Qualifications Phone communication Mid-level Sales team management Sales coaching Leadership Call center management Communication skills Conducting sales calls Client interaction via phone calls Full Job Description Are you a natural motivator who thrives in a fast-paced, performance-driven environment? Storm Guard in Fitchburg, WI is seeking a full-time Call Center Team Lead ready to energize a high-performing inside sales team. If you're excited by the idea of leading from the front, coaching others, and driving daily results, this opportunity was built for you. Step into a role where your impact is immediate. Apply today! As our Call Center Manager, you'll earn a competitive wage of $50,000-$80,000 per year , depending on performance, giving you control over your earning potential. We also offer a competitive benefits package , including: Health Vision Dental 401(k)

THE GROWTH YOU HELP PROVIDE AS A CALL CENTER MANAGER

This is a full-time position with the following schedule: 8:00 AM - 4:30 PM Monday - Friday optional weekend hours As our Call Center Manager, you'll make inbound and outbound calls, converting qualified leads into appointments, and setting the standard for call volume and professionalism. You'll coach your team in real time, review calls, reinforce scripts, track metrics, and ensure seamless handoffs to sales.

OUR IDEAL CALL CENTER MANAGER

We're looking for someone who can meet the following qualifications: Proven inside sales or call center experience Experience mentoring, leading, or coaching others Comfortable in a high-call-volume, performance-based environment Strong communication skills and natural leadership presence Highly organized, professional, and metric-focused We're looking for someone driven, accountable, and ready to elevate a team while delivering personal results.

ABOUT US

At Storm Guard, you're not just joining a company - you're joining a family that's committed to helping you grow, succeed, and feel genuinely valued every step of the way. For over 20 years, we've built a nationally recognized reputation for excellence by living the Storm Guard "Way," which centers on integrity, teamwork, and delivering peace of mind to the homeowners we proudly serve. Our locally owned and operated franchises offer a warm, family‑like culture where your hard work is rewarded through competitive pay, generous benefits, PTO, and flexible scheduling. Even more, you'll enjoy ongoing training, real advancement opportunities, and a high‑performance environment that celebrates your contributions and supports your goals. If you're driven, passionate, and excited to build a meaningful career with a team that treats you like one of their own, Storm Guard is ready to welcome you home!

HOW TO JOIN US

If you're ready to lead, grow, and make a measurable impact, apply now! Our initial application is quick, easy, and mobile-friendly, so getting started only takes moments. Let's build your next career chapter together.