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CU
Crete United
Electrical Service Manager
Career Insights for Customer Service Manager (General)
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Scorecard
Based on Alabama data
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What they do
A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$70,946 / year median in Alabama
-3% projected decline
Job Description
Electrical Service Manager Crete United - 3.2 Montgomery, AL Job Details Full-time $123,456 a year 1 day ago Benefits Paid training Paid holidays Health insurance Dental insurance 401(k) Paid time off Cell phone reimbursement Vision insurance Qualifications Customer communication Full Job Description As Service Manager, you'll oversee daily operations, drive customer satisfaction, and support technicians across electrical service calls. You'll play a key role in workflow scheduling, team development, and client relationship management—delivering best-in-class service to our commercial and industrial customers. What You'll Do Manage and dispatch a team of field service technicians for electrical jobs Oversee project timelines, quality control, and customer communication Serve as the liaison between customers, contractors, and internal departments Ensure safety compliance and adherence to company standards Assist in estimating, quoting, and reviewing service contracts Develop and coach your team for long-term success Monitor KPIs and contribute to department growth targets What We're Looking For 5+ years in electrical service, with supervisory or leadership experience Strong knowledge of commercial/industrial systems, troubleshooting, and repair Ability to manage multiple service calls, customer needs, and technician scheduling Excellent communication and problem-solving skills Familiarity with field service management software is a plus Why Join Crosby Electric?