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Crete United

Electrical Service Manager

Career Insights for Customer Service Manager (General)

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Based on Alabama data

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What they do

A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$70,946 / year median in Alabama

-3% projected decline

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Job Description

Electrical Service Manager Crete United - 3.2 Montgomery, AL Job Details Full-time $123,456 a year 1 day ago Benefits Paid training Paid holidays Health insurance Dental insurance 401(k) Paid time off Cell phone reimbursement Vision insurance Qualifications Customer communication Full Job Description As Service Manager, you'll oversee daily operations, drive customer satisfaction, and support technicians across electrical service calls. You'll play a key role in workflow scheduling, team development, and client relationship management—delivering best-in-class service to our commercial and industrial customers. What You'll Do Manage and dispatch a team of field service technicians for electrical jobs Oversee project timelines, quality control, and customer communication Serve as the liaison between customers, contractors, and internal departments Ensure safety compliance and adherence to company standards Assist in estimating, quoting, and reviewing service contracts Develop and coach your team for long-term success Monitor KPIs and contribute to department growth targets What We're Looking For 5+ years in electrical service, with supervisory or leadership experience Strong knowledge of commercial/industrial systems, troubleshooting, and repair Ability to manage multiple service calls, customer needs, and technician scheduling Excellent communication and problem-solving skills Familiarity with field service management software is a plus Why Join Crosby Electric?
Compensation:
$123,456 per year, depending on experience and annual performance-based bonus. Competitive full benefits Company vehicle and phone allowance Supportive, values-driven leadership Opportunity to shape a growing service department Stability and reputation: serving Alabama for over 50 years
JOB BENEFITS
Year-round work stability Limited travel Company vehicle Phone Reimbursement Company provided uniforms/gear and tablet PTO (paid time off)/holidays Highly competitive pay - negotiable based on experience Company-paid certification, and training Health insurance, including dental, vision, for employees and family 401
K Retirement Program Job Type:
Full-time Crosby Electric, a Crete United Company is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law. Women and minorities are encouraged to apply Ready to lead a team that keeps critical systems running? Apply today and grow with Crosby Electric. Build The Future with Crosby Electric, a Crete United Company (https://youtu.be/eArEfojheAc) Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.