A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Remote
Retail Client Services Manager
Retail Client Services Manager will work to maintain and improve client specific retail conditions and serve as a key point of communication between retail teams, headquarters teams, and client partners. This role supports the retail organization through training and execution guidance to achieve client objectives. Scope and focus may vary based on assignment, including number of clients supported, level of client engagement, and complexity of data driven decision making.
The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Responsibilities
Ensure retail execution compliance across distribution, pricing, planogram integrity, display performance, promotional activation, and point of sale placement
Identify and resolve in store compliance issues and escalate barriers with clear and actionable recommendations
Analyze performance data and reporting to identify trends, risks, and opportunities and translate insights into executional recommendations
Communicate execution progress, insights, opportunities, and promotional activities to headquarters, clients, and field leadership
Manage client engagement by overseeing account performance, budgets, and investment strategies while aligning retail and sales priorities to drive growth
Qualifications
Education Requirements:
Associate degree
Experience Requirements:
2-4 years experience in relevant field or a Bachelor degree in Business, Analytics, or Math. (Retail management, client services, or consumer packaged goods experience preferred)
Travel requirement: No travel requirements
Supervisor Responsibility
Direct Reports:
This position does not have supervisory responsibilities for direct reports
Indirect Reports:
Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports
Required Knowledge and Skills
Ability to lead, coach, and support field teams
Ability to develop and execute strategic plans to drive business growth
Strong prioritization and organizational skills
Strong project management and problem solving skills
Ability to interpret data and translate insights into actionable recommendations
Advanced proficiency in data analysis and reporting tools
Strong communication and interpersonal skills
Ability to manage multiple priorities in a fast paced environment
Job Will Remain Open Until Filled
