CHENE GEAR CO LLC CX

Associate at

CHENE GEAR CO LLC

in Stuttgart, Arkansas Posted in 7 days ago.

Type:

full-time

Job Description:

About ChneAt Chne, we build gear for hunters who demand more more from their equipment, more from their experience, and more from the brands they trust. We believe in things made right, built to last, and backed by service that honors the people who use them. Every decision we make ties back to that standard. At Chne Gear, we are committed to building a world-class customer experience that goes beyond selling products we create an environment where customers feel valued, engaged, and immersed in our brand both in-store and online. This role is about delivering an exceptional customer experience through every communication channel while supporting the overall Chne customer journey. Position SummaryThe Customer Experience Associate supports daily retail operations, merchandise presentation, and warranty and repair intake while resolving customer concerns with professionalism, empathy, and a solutions-oriented mindset. To provide a seamless customer experience across all touchpoints, this role will also cross-train in customer support functions, assisting with phone calls, email inquiries, and other customer communication channels as business needs require. The ideal candidate thrives in a fast-paced retail environment, communicates effectively, adapts to changing business needs, and is passionate about delivering genuine hospitality and creating memorable experiences for every customer.

What Youll Do Deliver Exceptional Customer Service:

Deliver Unmatched Customer Service:

Foster a customer-first culture where service excellence is the foundation of every interactionDeliver a seamless and hospitality-driven retail experience by engaging customers, understanding their needs, providing knowledgeable product recommendations, and creating memorable interactions throughout their visit.

Provide timely, professional, and knowledgeable support to customers through phone, email, and other communication channels.

Build trust and long-term customer loyalty through consistent and high-quality serviceSupport the

Customer Experience Across All Communication Channels:

Respond to customer inquiries related to orders, products, shipping, returns, exchanges, warranties, and general brand questions.

Ensure customers feel heard, valued, and supported throughout every interaction.

Maintain professionalism and brand alignment in all written and verbal communicationWarranty & Service SupportAssist with intake and coordination of warranty claims, product servicing, and repairsCommunicate clearly with customers regarding timelines, expectations, and resolutionsHelp ensure a seamless service experience that reinforces confidence in the Chne brandRetail & Team SupportCross-train in customer support functions, including phone, email, and other customer communication channels, to provide seamless service and assist with coverage as business needs require.

Respond to customer inquiries with professionalism, empathy, and product knowledge while maintaining the Chne standard of customer experience across all communication channels.

Collaborate closely with the Customer Experience, Retail, Warehouse, and Operations teams to ensure consistent communication and a seamless customer experience across every customer touchpoint.

Problem Solving & Continuous ImprovementResolve customer concerns with ownership, empathy, and attention to detailIdentify opportunities to improve processes, communication, and overall customer satisfactionSupport team initiatives focused on elevating the Chne customer experience

What Youll Bring:

Passion for Customer Experience A deep commitment to service excellence and building long-term customer relationships.

Strong Leadership & Communication Skills Ability to motivate, develop, and lead a team to perform at the highest level.

Problem-Solving & Adaptability Quick thinking, solution-driven, and able to navigate challenges with confidence.

Resolve customer issues with ownership, empathy, and attention to detail

Qualifications:

Customer service or customer experience preferredRetail, ecommerce, or brand experience preferredExperience handling phone and email communication preferredUnderstanding customer experience trends and brand storytelling is a plusBachelors Degree preferred Why Join Chne Gear?

This isnt just another customer service role its an opportunity to help shape the customer experience behind one of the fastest-growing brands in the outdoor industry. Youll play a key role in building customer loyalty, representing the Chne brand, and delivering the premium level of service our customers expect. If youre passionate about people, service, and creating exceptional customer experiences, wed love to hear from you. 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