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BizzyCar
Dealer Relations Manager (DRM) - Denver
Career Insights for Customer Success Manager
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Based on Arizona data
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What they do
A Customer Success Manager manages relationships with customers and works to make sure that customers are satisfied with a company's products or services. May provide technical or product support to customers. Establishes practices and policies to encourage good customer service. Manages customer success department staff.
$101,364 / year median in Arizona
+7% projected growth
Job Description
Dealer Relations Manager (DRM) - Denver BizzyCar Phoenix, AZ Job Details Full-time $80,000 - $90,000 a year 2 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Opportunities for advancement Qualifications Driver's License Full Job Description About BizzyCar BizzyCar is a B2B SaaS company transforming the automotive care experience for consumers, dealerships, and manufacturers. Our mission is to simplify car repairs, enabling consumers to resolve issues like recalls without leaving home or work. Through our automated platform, we streamline the process from manufacturers to dealers to customers, significantly reducing notification times and making repair scheduling seamless. Dealers benefit from increased repair revenue and strengthened customer relationships, while OEMs avoid costly fines. We are solving a $22B industry challenge, with over 70 million cars on the road having unresolved recalls. BizzyCar is a fast-paced, results-driven company with an experienced leadership team skilled in building high-value businesses. Employees enjoy competitive pay, equity opportunities, and medical benefits. While we're a dispersed team, we prioritize collaboration and meet quarterly to maintain our strong culture. About the role Are you passionate about revolutionizing the automotive dealership industry? At BizzyCar, we empower dealerships with cutting-edge software solutions that optimize operations, boost profitability, and elevate customer satisfaction. We're looking for a Dealer Relations Manager to be the driving force behind our dealer partnerships, ensuring they thrive with our innovative technology. This role blends relationship management, product expertise, and strategic growth in an environment where your impact is felt daily. If you thrive on building meaningful connections, delivering results, and tackling challenges in a fast-paced industry, we want you on our team. What you'll do Build Relationships That Matter Be the trusted advisor for dealership partners, from Dealer Principals to Service Managers, ensuring seamless adoption of our software. Deliver exceptional onboarding, proactive support, and ongoing training to enhance dealership operations. Serve as the face of BizzyCar, fostering strong, lasting partnerships with dealership teams. Drive Success with Product Expertise Lead product implementations and communicate new features and updates effectively. Strategically align our software with dealership workflows to maximize efficiency and customer satisfaction. Conduct quarterly business reviews, ensuring dealerships achieve and exceed their goals with our solutions. Expand and Elevate Partnerships Identify growth opportunities, including upselling additional features and driving renewals. Encourage dealerships to refer new customers, leveraging success stories and positive relationships. Collaborate with internal teams to continuously improve the dealer experience. Track and Deliver Results Monitor account health using tools like HubSpot, proactively addressing challenges and ensuring retention. Analyze dealership performance metrics to deliver actionable insights and recommendations. Report on key performance indicators, contributing to BizzyCar's growth and success.