Service Coordinator

Service Coordinator Fuze HR Solutions Inc. - 3.9 Phoenix, AZ Job Details $25 - $30 an hour 9 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Opportunities for advancement Retirement plan Qualifications Customer communication Customer relationship building JD Edwards Identifying new business opportunities Handling customer inquiries Staff scheduling Mid-level Client relationship development Inspection reporting and documentation Dispatching Maintenance records management Task prioritization B2B Productivity software Communication skills Stakeholder relationship building Full Job Description We are currently hiring for a direct hire Service Coordinator opportunity with a growing organization in the fire protection and life safety industry. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys coordinating schedules, supporting field teams, and delivering exceptional customer service. Position Overview The Service Coordinator plays a critical role in supporting Service Managers and Field Technicians by coordinating inspections, maintenance, testing, and repair schedules for fire and life safety systems. This position serves as the primary liaison between customers, technicians, and internal departments to ensure work is completed efficiently, accurately, and on schedule. Key Responsibilities Coordinate and manage daily schedules for field service technicians Dispatch technicians to customer sites for inspections, maintenance, testing, and repairs Communicate with customers regarding scheduling updates, technician arrival times, and service status changes Monitor technician schedules and ensure customer commitments are met Review completed work orders and verify materials, labor, and inventory allocations Process inspection documentation and maintain accurate service records Track reopened jobs and resolve missing documentation issues Serve as the point of contact for customer portals and ensure work order extensions are submitted as needed Support route planning efforts to improve scheduling efficiency and reduce travel time Identify opportunities for additional service offerings and communicate with sales teams Build and maintain positive relationships with customers and internal teams Qualifications 2+ years of business-to-business customer service or service coordination experience Prior experience supporting service operations or dispatching technicians preferred Strong communication and customer service skills Excellent organizational and multitasking abilities Experience working with ERP systems such as JD Edwards or similar platforms Proficiency with Microsoft Office programs Strong attention to detail and ability to prioritize in a fast-paced environment Experience with Service Trade or similar service management software is a plus Preferred Background Service coordination within fire protection, security, construction, HVAC, or similar field service industries Understanding of workflow processes, scheduling, and service operations metrics Experience supporting field technicians and customer-facing service teams Compensation & Benefits Direct hire opportunity Competitive compensation package $25-$30/HR DOE Comprehensive medical, dental, and vision benefits PTO and retirement plan options Career growth opportunities within a growing organization Company-provided training and development opportunities If you or someone in your network may be interested, please apply or reach out directly for more information. Why Work with Fuze HR At Fuze HR, we connect talented professionals with some of the top companies in the U.S. We offer weekly pay via direct deposit, a supportive office team, and a genuine commitment to your success. If this sounds like the opportunity for you, we'd love to hear from you! Apply online today! Fuze HR is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. #ISWI