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AO
Angels on Duty
Assessment Coordinator
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Supervisor
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Scorecard
Based on Arizona data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$57,037 / year median in Arizona
-0% projected decline
Job Description
Assessment Coordinator Angels On Duty Homecare Location:
Quad Cities/Camp Verde Area, AZ Job Type:
Part- Time (15 hours per week)Schedule:
3 days per week, 5 hours per day Job Summary At Angels On Duty Homecare, we believe compassionate care changes lives—and we're looking for someone who shares that passion. As an Assessment Coordinator, you'll play a vital role in ensuring our clients receive the personalized, consistent care they deserve. This position blends meaningful fieldwork with essential office coordination, allowing you to build relationships, support caregivers, and directly impact the quality of care in our community. If you're organized, dependable, and motivated by helping others, this is a great opportunity to be part of a team that makes a difference every day. Essential Responsibilities Client Assessments- Conduct initial in-home client assessments to understand individual needs and preferences.
- Complete required 30-day and 90-day supervisory visits and reassessments to ensure ongoing quality of care.
- Document client needs, update care plans, and communicate changes to the care team.
- Build trusting relationships with clients and their families while delivering exceptional service and support. Office & Administrative Support
- Maintain accurate client authorizations and documentation to support seamless care delivery.
- Coordinate scheduling for new and existing clients, ensuring timely and reliable service.
- Serve as a friendly and professional point of contact for clients, caregivers, and referral partners.
- Support daily office operations and help keep systems organized and up to date. Staffing & Client Coverage
- Help ensure every client receives care by coordinating coverage for call-outs and open shifts.
- Reach out to caregivers to fill gaps and minimize missed visits.
- Partner with management to quickly resolve urgent staffing needs.
- Step in as a backup caregiver when needed, providing hands-on, non-medical care to ensure no client goes without support. Qualifications
- High school diploma or GED required.
- Experience in home care or a related field preferred.
- Strong organizational, communication, and multitasking abilities.
- Ability to work independently while managing multiple priorities.
- Comfortable using computers and learning agency software.
- Valid driver's license, reliable transportation, and proof of auto insurance required.
- Willingness to travel throughout the Quad Cities and Camp Verde service areas.
- Willingness to provide non-medical caregiving services when needed.