Associate Program Manager Kamet Tempe, AZ Job Details Permanent | Full-time $65,000 - $80,000 a year 1 hour ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Referral program Qualifications Computer operation Customer communication Customer relationship building Customer returns handling Interpersonal skills Customer service Bachelor of Science Customer relationship management Business Administration Productivity software Full Job Description

SUMMARY OF FUNCTIONS

The Associate Program Manager is responsible for overall customer service and satisfaction, including delivery, quality, flexibility, communication, and responsiveness for assigned smaller and/or less complex accounts.

MAJOR DUTIES AND RESPONSIBILITIES

• Managing and developing project plans for assigned programs.
• Coordinate activities of cross-functional teams to ensure completion of the project on time.
• Review status with the customer and the management team.
• Develop an understanding of customer requirements and Contract/MSA terms.
• Maintain good customer relationships and effective communication.
• Participate in meetings with internal and external teams.
• Track and resolve issues in a timely manner and escalate as required.
• Assist with timely implementation of ECOs and closure of customer-related A/R issues.
• Serve as the liaison between the company and assigned customers to ensure customer needs are met.
• Develop an understanding of requirements for launching new programs or orders.
• Manage assigned customer accounts, order management and delivery, and assist with resolution of business issues including

A/R, E&O

material issues, PPV, credit and RMA's.

• Develop knowledge of Kamet offerings and direct customers appropriately toward additional or alternative Kamet products or services.

Support program-related initiatives and other duties as assigned.

ORGANIZATIONAL RELATIONSHIPS

All Departments

EXPERIENCE AND/OR EDUCATIONAL REQUIREMENTS

• Associate's degree in Business or a related field preferred; BA/BS degree in Business is a plus.
• 0-1 years of experience in Customer Relations or a related field.
• Good working knowledge of computers and Microsoft Office.
• Quick Learner with the ability to multitask, prioritize work, and meet deadlines.
• Excellent verbal and written communication skills.
• Ability to work effectively in a fast-paced environment.

SPECIAL PHYSICAL REQUIREMENTS

N/A Pay:

$65,000.00 - $80,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Referral program Vision insurance

Experience:

Customer service: 1 year (Required) Customer relationship management: 1 year (Required) Shift availability: Day Shift (Required) Ability to

Commute:

Tempe, AZ 85281 (Required)

Work Location:

In person