Customer Service, Collections Coordinator Global Lending Services - 3.0 Tempe, AZ Job Details Full-time $17.75 an hour 1 day ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Parental leave Vision insurance 401(k) matching Volunteer time off Qualifications Debt collection phone call Client relationship management Confidential information handling Customer relationship building Loan collections Phone communication Computer literacy High school diploma or GED Customer payment reminders Debt collection payment plan Customer engagement Productivity software Customer support for financial loans Cross-functional collaboration Debt collection negotiation Customer interaction during outreach Debt collection mediation Communication skills Collections account management Entry level Cross-functional communication Client interaction via phone calls Full Job Description Why GLS? GLS is dedicated to helping more individuals access affordable auto financing through advanced analytics and technology. For over 10 years, we have supported more than a million families, providing them with reliable transportation options in their daily lives.

Quick Facts Compensation:

$17.75/hr plus monthly performance bonuses

Onsite:

Tempe, AZ No Sundays One night per week (12PM-8PM) Every 4th rotating Friday (9AM-7PM) Every 4th rotating Saturday (8AM-12PM) with 9 hour shifts during the week (8AM-6PM and 10AM-8PM) - one scheduled day off in the week What you will do as a Collections Coordinator Manage a portfolio of auto loan accounts and reduce delinquency. Contact customers to understand intent and ability to pay. Maintain positive relationships while collecting on past-due balances. Negotiate solutions that work for customers and GLS (immediate payments and/or promises to pay with clear dates and amounts). Follow state and company guidelines in a fast-paced environment. Accurately document all contacts, outcomes, and follow-up in GLS systems. Meet or exceed assigned goals and business plan objectives. Maintain electronic records and support additional assignments or special projects as needed. What you will bring as a Collections Coordinator High school diploma or equivalent.

Excellent interpersonal skills:

friendly, tactful, empathetic, and able to influence and manage conflict. Strong judgment and discretion with highly sensitive and confidential information. Ability to build cross-functional partnerships and maintain positive customer relationships. Active listening skills; comfortable probing and asking targeted questions to gather information. Strong verbal and written communication with internal and external customers. Team player who can adapt in a fast-paced, changing environment. Proficient computer skills with internet and standard business tools (Microsoft Office); quick to learn new systems. Excellent organization and attention to detail; able to manage multiple priorities. Commitment to GLS core values and key competencies. Work Environment This role is phone- and computer-based, requiring the employee to be seated for extended periods. Frequent speaking and close visual work, including reading data, screens, and documents. Benefits and Perks Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability 401K with employer match and 100% immediate vesting Paid Time Off (PTO) and paid company holidays to help you balance work and personal life Paid Volunteer Time Off (VTO) Annually Tuition Reimbursement Parental Leave Business casual work environment About GLS Join over 1,000 colleagues who "Care Deeply and Think Boldly" in a positive, adaptive culture that celebrates success and impact. GLS is proud to be recognized by Inc. 5000 as one of the nation's fastest-growing private companies. 2023 California Applicant Privacy Notice GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees Please visit www.glsauto.com for information about our great company and other amazing opportunities Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA) Equal Employment Opportunity (EEO) Employee Polygraph Protection Act (EPPA) As part of our hiring process, we may use automated tools or artificial intelligence technologies to assist in evaluating applications, assessing qualifications, and supporting hiring decisions. All employment decisions are ultimately reviewed in accordance with applicable laws and company policies.