Company:

Tucson Rug Cleaning Co.

Location:

Tucson, Arizona Job Type:

Full-Time Pay:

$18-$20 per hour

Schedule:

40 hours per week Job Overview Tucson Rug Cleaning Co. is seeking a friendly, organized, and dependable Customer Service & Scheduling Coordinator to manage customer communication and support daily business operations. This person will be a primary point of contact for customers throughout the rug-cleaning process—from answering the initial phone call and scheduling pickup to providing service updates and coordinating delivery. The ideal candidate has previous customer service experience, communicates professionally, stays organized, and is comfortable managing multiple customers, appointments, and responsibilities at once. Previous rug-cleaning experience is not required. Training will be provided on our services, pricing, scheduling procedures, and customer-management system. Responsibilities Answer incoming phone calls, text messages, emails, and customer inquiries Provide friendly and professional customer service Explain the company's rug-cleaning services and general cleaning process Collect customer information and create accurate service orders Schedule rug pickups, deliveries, drop-offs, and customer appointments Coordinate schedules with delivery drivers and cleaning technicians Provide customers with updates on the status of their rugs Contact customers when rugs are ready for pickup or delivery Confirm appointments and follow up with customers as needed Process payments, invoices, receipts, and customer records Maintain accurate and organized customer information Assist with resolving customer questions and concerns Support the owner and operations team with administrative duties Assist with occasional marketing, design, video, or graphics-related projects Required Qualifications Previous customer service, receptionist, administrative, scheduling, hospitality, or related experience Valid driver's license Strong verbal and written communication skills Professional and friendly phone manner Strong organization and time-management skills Ability to manage multiple customers and appointments Comfortable using computers, email, text messaging, and scheduling software Dependable, punctual, and able to follow through on assigned tasks Strong attention to detail Ability to work independently and as part of a team Preferred Qualifications Experience working in a customer-facing office or service business Scheduling, dispatching, or appointment-coordination experience Experience processing payments or preparing invoices Background in graphic design, video editing, photography, social media, or content creation Familiarity with Canva or similar design programs Bilingual English and Spanish is a plus Compensation and Schedule $18-$20 per hour Full-time position 40 hours per week How to Apply Please submit your resume along with a brief explanation of your relevant customer service, scheduling, administrative, or creative experience.

Email:

Elijah@rugdealersdaughter.com

Pay:

$18.00 - $20.00 per hour

Benefits:

Paid time off

Work Location:

In person