A Customer Service Account Manager manages customer service for assigned customer accounts. Provides a point of contact for customers and manages communication regarding customer orders and accounts. Handles customer service requests and maintains account and order records.
Artisan Design Group (ADG), a Lowe's company, is a leading national provider of interior finishings solutions for homebuilders and property management clients. ADG delivers end to end design, procurement and installation services for flooring, cabinets, countertops and a growing portfolio of interior products. Founded in 2016, ADG has grown by uniting respected regional operators across the country. Following its 2025 acquisition by Lowe's Companies, Inc., the company continues to operate as ADG while benefiting from the scale, resources and brand strength of one of the most trusted names in home improvement. Together, they are expanding their capabilities in a highly fragmented market while remaining committed to craftsmanship, service and local expertise. that make their teams valued partners nationwide.
JOB SUMMARY
National flooring company, Dixie Carpet Installations, Inc. is looking for a qualified Sales Account Manager to join our team. You will be responsible for developing long-term relationships with customers and overseeing sales in Greenville, SC. and surrounding areas. As a Sales account manager, you should work to satisfy customers' needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You should have excellent communication and negotiation skills and be customer service oriented. We will guarantee your rate of pay for your first full 12 months of employment after completion you will go straight commission, with a bi-weekly draw against future commissions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following. Other duties may be assigned. Manage a portfolio of accounts to achieve long-term success Exp. in the flooring industry is a plus Develop positive relationships with clients Act as the point of contact and handle customers' individual needs Generate new business using existing and potential customer networks Resolve conflicts and provide solutions to customers in a timely manner Report on the status of accounts and transactions Set and track sales account targets, aligned with company objectives Monitor sales metrics (e.g. quarterly sales results and annual forecasts) Suggest actions to improve sales performance and identify opportunities for growth
SUPERVISORY RESPONSIBILITIES
This position carries out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. None
EDUCATION, EXPERIENCE & QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Proven work experience as a Sales account manager or Sales account executive Hands on experience in sales and an ability to deliver excellent customer experience Understanding of sales performance metrics Excellent communication and negotiation skills An ability to deliver projects and answer inquiries on time Business acumen with a problem-solving attitude
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to sit at computer monitor for long periods throughout the day. Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between offices; to handle mail and documents; to sit, stoop, kneel and crouch; to lift and move up to 10 pounds; to see well enough to discern differences in quality of documents and files.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. General working conditions Office environment May have to meet tight deadlines
OUR BENEFITS
Health Insurance (Medical, Prescription, Dental, and Vision) Life Insurance Paid Holidays and Time Off 401(k) Plan with company matching ADG is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email accommodations@adgus.net. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed. PI286555734
